Verified Job
Accounting - Finance
Product Support Java Dev SQL or Oracle DBA Tomcat
Accounting - Finance
#248406
Remote / WFH
Job Description
About Temenos
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
Product Analysis and Customer Support as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS
We are looking for a qualified Software Engineer/Senior Software Engineer join our team, an experienced professional, handle the client incidents to the satisfactory resolution. If you are an experienced Java expert and handled the client’s incidents within agreed SLA’s/customer satisfaction, we would like to meet you.
Software Engineer/Senior Software Engineer will be responsible for handling all the incidents. Trouble shooting and resolving the incidents reported. To be successful in this role, experience in Core components of Spring Framework such as Spring Configuration, Spring MVC, Spring boot and Spring Securities, Web Services Architecture (REST), understanding of object oriented programming and relational databases like MSSQL/ORACLE, will be desired.
Key Responsibilities
• Understand the vertical/product & to be an expert in troubleshooting of the errors faced by clients
• Analysis of logs for finding out Root causes of exceptions, giving suggestions to development team for removing exceptions.
• Communicate and coordinate to the client through the lifecycle of the Incident.
• Update the stakeholders on the status of the incident call on a regular frequency
• Contribute towards the Lessons learnt and propose a long terms solution
• Quickly gain an understanding of our organization and culture as well as our controls, processes
• Demonstrate analytical skills to understand and knowledge sharing of complex information
• Periodical communication/update to the teams
• To work collaboratively with peers and able to scale up in managing them
• Ability to think quickly under strenuous circumstances and
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
Product Analysis and Customer Support as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS
We are looking for a qualified Software Engineer/Senior Software Engineer join our team, an experienced professional, handle the client incidents to the satisfactory resolution. If you are an experienced Java expert and handled the client’s incidents within agreed SLA’s/customer satisfaction, we would like to meet you.
Software Engineer/Senior Software Engineer will be responsible for handling all the incidents. Trouble shooting and resolving the incidents reported. To be successful in this role, experience in Core components of Spring Framework such as Spring Configuration, Spring MVC, Spring boot and Spring Securities, Web Services Architecture (REST), understanding of object oriented programming and relational databases like MSSQL/ORACLE, will be desired.
Key Responsibilities
• Understand the vertical/product & to be an expert in troubleshooting of the errors faced by clients
• Analysis of logs for finding out Root causes of exceptions, giving suggestions to development team for removing exceptions.
• Communicate and coordinate to the client through the lifecycle of the Incident.
• Update the stakeholders on the status of the incident call on a regular frequency
• Contribute towards the Lessons learnt and propose a long terms solution
• Quickly gain an understanding of our organization and culture as well as our controls, processes
• Demonstrate analytical skills to understand and knowledge sharing of complex information
• Periodical communication/update to the teams
• To work collaboratively with peers and able to scale up in managing them
• Ability to think quickly under strenuous circumstances and
