Product Sales Manager - Retail Remittance

Product Sales Manager Retail Remittance - PSM KRA (FY 26-27) Parameters Weightage H1 Budget H2 Budget Key Performance Indicator Achievement Scale Drive inward remittances in the mapped geographical area and achive the Budgeted numbers in value and volume terms 15% 1.5L 2L Achive the Inward Remittance Budgets for the Cluster Branches assigned 0% to 300% Drive and achive Outward Remittances and Travel Forex Cards, Forex Cash business in the mapped Geographical area and achieve the budgeted numbers value and volume terms 15% 1.5L 2L Achive the Outward Remittance and Forex Cards/ Cash Sales Budgets for the Cluster Branches assigned 0% to 300% Drive the Number of Transactions and Number of cutomers transacting 10% Atleast 60 Transactions a month from 30 customers Atleast 75 Transactions a month from 40 customers Achivement of Transactions Numbers 0% to 300% Signup and engage the network of Franchisee network of Forex correspondants, Visa Consultants, Student Overseas Educational Consultant and AD2 FFMCs to get business volumes in the market in the local market for Inward and Outward remittances and manage and handhold to increase the transactions as per the budgeted numbers. 15% 2 Franchisees a quarter 4 Franchisees a quarter Achivement of Franchisee expansion and productivity budget in the Catchment of the branches 0% to 200% Activate and engage the Branches and Existing branch customers and campaings to drive forex revenue business. 15% 70% Branch Activation 90% Branch Activation Branch Achieving Targets and Activation budgets in Remittance revenue 0% to 200% Training program for the Branch Job roles and acquistion team to generate Fee income. 10% 2 Trainings per branch per Quarter 2 Trainings per branch per Quarter Branch training feedback and maintenance of training calendar 0% to 200% Marketing and Campaign Management to drive the revenue volumes 10% Daily updation of CRM with 80% successful Contacts Daily updation of CRM with 80% successful Contacts Making the marketing campaign reach the front line team and customers. Convert the leads assigned in CRM into business 0% to 200% Ensure adherance to FEMA, RBI and other regulatory guidelines 5% Zero Deviations Zero Deviation Zero Lapse in Process adherance Setting up and handling customer service team to ensure customer delight in using the products 5% NIL Escalations NIL Escalations Best customer service, clarity in communication and resolution of customer complaints to their delight within the TAT.
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