Product OwnerDigital Platforms IDFC FIRST Bank Limited

Job Role: Product Owner-Credit cards

Credit cards squad is responsible to manage E2E user journey's on new age mobile app and netbanking. Not only limited to the user experience arising out of UI/UX but also focusing and continuously increasing the offline and online features. E2E integration & automation is the key since we believe a mobile app or net-banking is digital bank in itself.

This role will be challenging w.r.t. understanding of user behavior and aims at delivering continuous value to the customers across channels

Primary KRAs include:

Product/Feature backlog mgmt.
Delivery prioritization
Customer engagement funnels
Business funnels
Squad level cost & Efficiency mgmt.
Productivity & capacity mgmt.
UI/UX & accessibility
Bugs backlog mgmt.
PO signoff
Delivery & internal impediments
Campaign enablement
Customer comm. enablement
Fintech & partnerships
Customer communications
Spearheading Fintechs & partnerships

Other KRA include:

1. Defining the vision - Research Fintechs, Banking, ecom and other leading apps to find the best fit experience for customers in all tech and non-tech aspects

2. Manage product backlog - Define, detail and prioritize the product backlog across the financial year with a quantitative and qualitative view on value being delivered periodically

3. Owning the development and quality - Owning and running the squad from finance to delivery and support to research

Preferred certifications : Agile Scrumaster, Agile Product Owner, Business analyst, etc