Product Manager Payments and Debit Card

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Product Manager Payments and Debit Card
D
DBS Asia Hub 2
Mumbai, Maharashtra
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23 hours ago
full-time
Business Function As the leading bank in Asia DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions As a market leader in the consumer banking business DBS has a full spectrum of products and services including deposits investments insurance mortgages credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage Our financial solutions are not only the best in the business they were made just right for you Job Purpose To drive ATM channel P L PAN India Ensure ATM profitability by selecting strategic locations for placements Review existing portfolio of ATMs and suggest relocation strategy for nonperforming ATMs Implementation of new revenue opportunities and lead generation capabilities for ATMs Ensure all projects with respect to ATMs are completed with the defined timelines Ensure all ATM are compliant with all the local as well as regional guidelines Lead the ongoing switch migration project and ensure seamless migration of ATMs without any customer impact The position ensures Complete and overarching view and ownership of the PAN India ATM channels Key Accountabilities Accomplish all responsibilities in relation to Ensuring all ATM requirements are budgeted for and expenses are well within the defined budget Implement fresh avenues for capturing leads through ATM channel and increase the productivity of the channel Implement fresh revenue streams for ATMs to increase the overall profitability Review competition best practices and implement the same to reduce ATM overheads Liaise with internal and external stakeholders to ensure highest uptime for ATM as per regional standards Adherence with Ops control groups technology Ensure all ATMs are maintained as per the organization standards and record deviations Act as Business Liaison with external stakeholders including RBI IBA UIDAI NPCI Job Duties responsibilities Engage and build cross sell opportunities of existing products through PAN India ATM channels Design customer journey while implementing new functionalities to increase ATM productivity Developing and updating procedures policies controls and monitoring plans for ATM business Assist in the definition of project scope and objectives involving all relevant stakeholders and ensuring technical feasibility for ATMs Business SPOC for Internal External Audits and ensuring minimum satisfactory ratings Campaign management Ideate create and run campaigns for driving ATM Define business requirement and work with technology teams to launch offerings via liaison with Internal External partners Manage the P L responsibility including increasing revenue through transactions exit strategy reducing costs increasing Offus fees etc Conduct market analysis feasibility studies and trend analysis to keep abreast of industry development and identify opportunities Work with Marketing to develop and implement customer contact strategies and marketing tools to support acquisition retention and cross sale activities Monitor industry market competitor and regulatory trends to ensure that opportunities and risks are identified and appropriate plans are implemented Required Experience 13 Years experience in managing 1000 ATMs Experience in designing Customer Journeys for alternate channels Proficiency in MS Excel Power point Education Preferred Qualifications MBA from a reputed institute preferred Minimum requirement Graduate degree Core Competencies Project Management Vendor Management good Relationship Negotiation Effective listening Strong influencing and people management Technically sound in managing end to end ATMs Stakeholder Management Leadership skills in managing a team of skilled members Communications Skills Drive for results Ability to work in an environment of changing requirements Technical Competencies Relevant experience in Banking products Market and Competitive knowledge Working knowledge of mobile apps would be added advantage Work Relationship Will be working across verticals LCS GSMC T O and Customer service Will be reporting into the ATM Product Head