Verified Job
Customer Support / TeleCaller
Product & Application Specialist - Service
Customer Support / TeleCaller
#7433
Remote / WFH
Alfa Laval
Job Description
Role Overview
Company: Alfa Laval
Location: Edmonton, Alberta (with ~10% travel)
Salary Range: $85,000 – $110,000 CAD
Bonus: Eligible for a target bonus of up to 20% of base salary.
Core Responsibilities
Commercial Support: Preparing complex quotes, proposals, and service agreements for the sales team and partners.
Technical Advisory: Providing advanced support to the field service team and customers regarding product upgrades and troubleshooting.
Customer Experience: Proactively identifying upgrade solutions and managing the offer backlog in CRM systems to ensure timely delivery.
Cross-Functional Collaboration: Acting as the link between sales, order fulfillment, and global supply units.
Qualification Requirements
Candidates should meet one of the following educational/experience paths:
Engineering Degree + 1 year of B2B industrial technical experience.
Trade Certification (Electrician, Millwright, etc.) + 1 year of experience with Alfa Laval equipment.
Experience-Led: 4+ years of hands-on experience with Alfa Laval equipment (Former Field Service Engineers are preferred).
Technical Skills & Expertise
Automation: Knowledge of control systems (B&R, ABB, or Allen Bradley).
Equipment: Familiarity with separation and heat transfer technology.
Documentation: Ability to read technical drawings, data sheets, and interpret complex contract terms.
Tools: Proficiency in ERP and CRM systems.
Key Differentiator: Human-Led Hiring
Note: Alfa Laval explicitly states they do not use AI in their recruitment process. Your application will be screened and reviewed exclusively by human recruiters and hiring managers.
Are you looking to pivot from a field role into a specialist office-based role, or would you like help highlighting your specific experience with separation/heat transfer technology for this application?
Company: Alfa Laval
Location: Edmonton, Alberta (with ~10% travel)
Salary Range: $85,000 – $110,000 CAD
Bonus: Eligible for a target bonus of up to 20% of base salary.
Core Responsibilities
Commercial Support: Preparing complex quotes, proposals, and service agreements for the sales team and partners.
Technical Advisory: Providing advanced support to the field service team and customers regarding product upgrades and troubleshooting.
Customer Experience: Proactively identifying upgrade solutions and managing the offer backlog in CRM systems to ensure timely delivery.
Cross-Functional Collaboration: Acting as the link between sales, order fulfillment, and global supply units.
Qualification Requirements
Candidates should meet one of the following educational/experience paths:
Engineering Degree + 1 year of B2B industrial technical experience.
Trade Certification (Electrician, Millwright, etc.) + 1 year of experience with Alfa Laval equipment.
Experience-Led: 4+ years of hands-on experience with Alfa Laval equipment (Former Field Service Engineers are preferred).
Technical Skills & Expertise
Automation: Knowledge of control systems (B&R, ABB, or Allen Bradley).
Equipment: Familiarity with separation and heat transfer technology.
Documentation: Ability to read technical drawings, data sheets, and interpret complex contract terms.
Tools: Proficiency in ERP and CRM systems.
Key Differentiator: Human-Led Hiring
Note: Alfa Laval explicitly states they do not use AI in their recruitment process. Your application will be screened and reviewed exclusively by human recruiters and hiring managers.
Are you looking to pivot from a field role into a specialist office-based role, or would you like help highlighting your specific experience with separation/heat transfer technology for this application?
