Verified Job
Accounting - Finance
Product & Agricultural Technical Support Specialists
Accounting - Finance
#770207
Remote / WFH
Ingersoll Rand
Job Description
BH Job ID: BH-3753-1
SF Job Req ID: Technical Support Specialist
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Technical Support Specialist
Location: Remote
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gases, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview
Provide training and customer support of all Maximus products. Work with distributors and end users of our product. Most support is remote via phone and internet, diagnosing and troubleshooting customer issues or concerns.
Responsibilities
Handle incoming tech support calls via Zendesk software and emails
Coordinate with USA & Canada support teams and follow up with Zendesk support software
Work closely with the Technical Service Manager to coordinate project plans and training
Provide guidance and follow-up to distributors and customers to optimize system performance
Train equipment installers on building and equipment setup
Train customers/end users on product functions
Follow-up with key accounts/integrators for additional training needs
Collaborate with sales team and distributors to provide optimal project solutions
Requirements
Associate’s degree
2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience
Valid USA driver’s license
Core Competencies
Willing to work with low voltage components, basic electronic knowledge, tools, multimeter
Industry Knowledge
Familiarity with smart controllers on swine and/or poultry
Preferences
Bilingual English and Spanish (or French) preferred.
Travel & Work Arrangements/Requirements
Preferred location: Midwest territory
Remote position
Pay Range
The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.
What We Offer
At Ingersoll Rand, we foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well-being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Join us and be part of a company dedicated to making life better for our employees, customers, and communities.
Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, specializes in mission-critical flow creation and industrial solutions across more than 40 respected brands. Our innovative products excel in complex, harsh environments, helping our customers develop lifelong relationships through expertise, productivity, and efficiency. For more information, visit www.IRCO.com.
What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
SF Job Req ID: Technical Support Specialist
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title: Technical Support Specialist
Location: Remote
About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gases, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview
Provide training and customer support of all Maximus products. Work with distributors and end users of our product. Most support is remote via phone and internet, diagnosing and troubleshooting customer issues or concerns.
Responsibilities
Handle incoming tech support calls via Zendesk software and emails
Coordinate with USA & Canada support teams and follow up with Zendesk support software
Work closely with the Technical Service Manager to coordinate project plans and training
Provide guidance and follow-up to distributors and customers to optimize system performance
Train equipment installers on building and equipment setup
Train customers/end users on product functions
Follow-up with key accounts/integrators for additional training needs
Collaborate with sales team and distributors to provide optimal project solutions
Requirements
Associate’s degree
2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience
Valid USA driver’s license
Core Competencies
Willing to work with low voltage components, basic electronic knowledge, tools, multimeter
Industry Knowledge
Familiarity with smart controllers on swine and/or poultry
Preferences
Bilingual English and Spanish (or French) preferred.
Travel & Work Arrangements/Requirements
Preferred location: Midwest territory
Remote position
Pay Range
The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.
What We Offer
At Ingersoll Rand, we foster a culture of personal ownership, encouraging employees to take responsibility for our company, community, and environment. Our comprehensive benefits package supports your health, well-being, and financial future, including medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock options. Join us and be part of a company dedicated to making life better for our employees, customers, and communities.
Ingersoll Rand Inc. (NYSE: IR), driven by an entrepreneurial spirit and ownership mindset, specializes in mission-critical flow creation and industrial solutions across more than 40 respected brands. Our innovative products excel in complex, harsh environments, helping our customers develop lifelong relationships through expertise, productivity, and efficiency. For more information, visit www.IRCO.com.
What We Offer
At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
