Verified Job
Customer Support / TeleCaller
Process Trainers Telecom project
Customer Support / TeleCaller
#431140
Remote / WFH
Job Description
Job Title - Trainer
Shifts -Australian rotational shifts
Location - Melbourne, Australia
Eligibility - Graduates with min 2-3 years’ experience as a Trainer with a BPO, must have at least 1 year with a Telecom process.
Key Deliverables
Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality.
Proactively identifying trends, producing root cause analysis and providing solutions to ensure quality delivery of business goals.
Manage culture and process training to the new hires or training sessions and refresher trainings on the floor or Virtually (Teams application) or face to face in the training room.
Maintain the required service levels as per the client ask.
Train the new hire, nesting and OJT batches.
Develop & implement standard training methodology to include guidelines, policies and procedures for the assigned client.
Planning and organizing training needs for existing and new business.
Timely review of Training curriculum through optimization and implementation of digital learning .
Job Type: Full-time
Application Question(s):
Are you willing to work on site?
How soon is your notice period?
Education:
Bachelor Degree (Required)
Experience:
Trainer with a BPO: 2 years (Required)
with a Telecom process: 1 year (Required)
Shifts -Australian rotational shifts
Location - Melbourne, Australia
Eligibility - Graduates with min 2-3 years’ experience as a Trainer with a BPO, must have at least 1 year with a Telecom process.
Key Deliverables
Working closely with client to understand requirements and business critical measurements, ensuring appropriate standard of quality monitoring and measurement is implemented to achieve exceptional quality.
Proactively identifying trends, producing root cause analysis and providing solutions to ensure quality delivery of business goals.
Manage culture and process training to the new hires or training sessions and refresher trainings on the floor or Virtually (Teams application) or face to face in the training room.
Maintain the required service levels as per the client ask.
Train the new hire, nesting and OJT batches.
Develop & implement standard training methodology to include guidelines, policies and procedures for the assigned client.
Planning and organizing training needs for existing and new business.
Timely review of Training curriculum through optimization and implementation of digital learning .
Job Type: Full-time
Application Question(s):
Are you willing to work on site?
How soon is your notice period?
Education:
Bachelor Degree (Required)
Experience:
Trainer with a BPO: 2 years (Required)
with a Telecom process: 1 year (Required)
