Process Trainer

1. Roles and responsibilities:
• Prepare and design training materials, training plans and deliver process training programs.
• Regular analysis on entire process cycle and instruct the team about the latest update, change in the policies, procedures or systems.
• Develop team skills in areas of customer service, language communication and track the individual performance to assess the training effectiveness.
• Compile and track individual performance during the training sessions and share employee feedback to team leaders and managers.
• Conduct Product Knowledge Test (PKT) regularly to ensure that the resources are aware of the latest process updates.
• Coordinate with the leaders and QA Team to identify the challenge areas and propose training requirements/improvement programs for resources.
• Provide actionable data to various internal support groups as needed.
• Participate in client interaction sessions to identify process needs and expectations.
2. Skills Required:
• Prior work experience in voice/non-voice, Customer service, process coach, training will be preferable
• Good written, communication and interpersonal skills
• Good typing skills
• Thorough working knowledge in MS Office tools
• Certification in Training is an added advantage
Job Type: Full-timeSalary: INR35,000.00 - INR45,000.00 per monthSchedule:
• Night shift
Ability to commute/relocate:
• Bengaluru, Bengaluru - 5600+4, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• total work: 5 years (Preferred)
• Customer service: 5 years (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
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