Verified Job
Customer Support / TeleCaller
Process Trainer Us Healthcare
Customer Support / TeleCaller
#377012
Remote / WFH
Job Description
Job Profile:
Process Trainer – US Healthcare
Department:
Training
Job Location:
Delhi
Experience:
4-7 years
No. Of Opening:
2
Job Type:
Full Time
Budget:
NA
Education:
Graduate
:
We are looking for Process Trainer for US Healthcare/RCM. Person should know end to end RCM, Well versed in Denial Management
knowledge of the US Healthcare industry
• To train new hire batches
• Complete daily tracking, including end of day course evaluation and trainee assessments
• Research product information for each account assigned by attending team meetings and periodic calibrations sessions, side by side observations, and call monitoring for training department purposes
• Establish relationship with design team to learn design methodology and become familiar with learner and facilitator guide standards
• Maintain updated course and training evaluations for management review
• Training need analysis and implementation by working closely with the Quality Department
• Demonstrate effective presentation skills
• Demonstrate effective questioning skills and techniques to gauge learner understanding
• Basic understanding of MS office, required for maintaining training reports
• Ability to interact with clients and represent training function at an process level
• Responsible for creating and administering on going training programs for new and current employees
• Will be responsible for Preparing Account Manual Test, Process Audit, Call Audit, Preparing Training Material
Desired Candidate:
Good understanding and knowledge of US Healthcare End to End RCM process with minimum 4+ years of working experience Should be able to communicate in English fluently and do presentations affluently. Can establish and define the structure by using Training Tools. Flexible to shift timings
Process Trainer – US Healthcare
Department:
Training
Job Location:
Delhi
Experience:
4-7 years
No. Of Opening:
2
Job Type:
Full Time
Budget:
NA
Education:
Graduate
:
We are looking for Process Trainer for US Healthcare/RCM. Person should know end to end RCM, Well versed in Denial Management
knowledge of the US Healthcare industry
• To train new hire batches
• Complete daily tracking, including end of day course evaluation and trainee assessments
• Research product information for each account assigned by attending team meetings and periodic calibrations sessions, side by side observations, and call monitoring for training department purposes
• Establish relationship with design team to learn design methodology and become familiar with learner and facilitator guide standards
• Maintain updated course and training evaluations for management review
• Training need analysis and implementation by working closely with the Quality Department
• Demonstrate effective presentation skills
• Demonstrate effective questioning skills and techniques to gauge learner understanding
• Basic understanding of MS office, required for maintaining training reports
• Ability to interact with clients and represent training function at an process level
• Responsible for creating and administering on going training programs for new and current employees
• Will be responsible for Preparing Account Manual Test, Process Audit, Call Audit, Preparing Training Material
Desired Candidate:
Good understanding and knowledge of US Healthcare End to End RCM process with minimum 4+ years of working experience Should be able to communicate in English fluently and do presentations affluently. Can establish and define the structure by using Training Tools. Flexible to shift timings
