Verified Job
Customer Support / TeleCaller
Process Trainer
Customer Support / TeleCaller
#233183
Remote / WFH
Job Description
Job Name: Process Trainer
Job Role: Trainer
Industry: Kpo/Bpo/Call Center
Job Location: Udaipur (Rajasthan)
Experience: 2 - 6 year
Salary: Best In the industry
Education: Any Graduate
Job Summary:
To train New Hire Batches on the product and soft skills. To coach and support, New Hires during the OJT/Nesting period. To conduct calibration sessions with the client/OPS/Training team. Should have worked on MS Powerpoint or other presentation tools. To conduct refresher sessions OR training on the basis of TNI/BQM.
Job Description:
To train New Hire Batches on the product and soft skills. To coach and support, New Hires during the OJT/Nesting period. To conduct calibration sessions with the client/OPS/Training team. Should have worked on MS Powerpoint or other presentation tools. To conduct refresher sessions OR training on the basis of TNI/BQM. To prepare lesson plans/training modules for various training programs. To conduct/facilitate the Process Knowledge Test. Candidate should have excellent communication & Interpersonal skills. Develop a schedule to assess training needs. Conduct employee surveys and interviews. Consult with other trainers, managers, and leadership. Track and compile collected data. Conceptualize training materials based on data and research. Communicate training needs and online resources. Create training strategies, initiatives, and materials. Contact and utilize outside vendors and resources for instructional technology. Test and review created materials. Maintain a database of all training materials. Instruct employee training and onboarding. Conduct training through new materials. Review employee performance and learning. Coordinate and monitor enrollment, schedules, costs, and equipment.
Job Role: Trainer
Industry: Kpo/Bpo/Call Center
Job Location: Udaipur (Rajasthan)
Experience: 2 - 6 year
Salary: Best In the industry
Education: Any Graduate
Job Summary:
To train New Hire Batches on the product and soft skills. To coach and support, New Hires during the OJT/Nesting period. To conduct calibration sessions with the client/OPS/Training team. Should have worked on MS Powerpoint or other presentation tools. To conduct refresher sessions OR training on the basis of TNI/BQM.
Job Description:
To train New Hire Batches on the product and soft skills. To coach and support, New Hires during the OJT/Nesting period. To conduct calibration sessions with the client/OPS/Training team. Should have worked on MS Powerpoint or other presentation tools. To conduct refresher sessions OR training on the basis of TNI/BQM. To prepare lesson plans/training modules for various training programs. To conduct/facilitate the Process Knowledge Test. Candidate should have excellent communication & Interpersonal skills. Develop a schedule to assess training needs. Conduct employee surveys and interviews. Consult with other trainers, managers, and leadership. Track and compile collected data. Conceptualize training materials based on data and research. Communicate training needs and online resources. Create training strategies, initiatives, and materials. Contact and utilize outside vendors and resources for instructional technology. Test and review created materials. Maintain a database of all training materials. Instruct employee training and onboarding. Conduct training through new materials. Review employee performance and learning. Coordinate and monitor enrollment, schedules, costs, and equipment.
