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Process Improvement Assoc
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#320604
Full Time
Job Description
Full Job Description
Job Summary
Your job function also includes call centers and digital channels that support Fraud Prevention and Claims, Disputes, and Recovery. Your role is specifically designed to work across functions within FCPS Inbound Phones to identify and execute on a variety of initiatives designed to achieve operational excellence. You will also partner with Risk, POS Strategy, and Consumer and Community Banking Operations teams to identify and execute on those initiatives as well as FCPS Product teams to assess effectiveness of initiatives and fixes.
Job Responsibilities:
Work across functions in FCPS Inbound Phones to identify and execute on a variety of initiatives designed to achieve operational excellence
Employ Lean Six Sigma methodologies and lead teams of experienced Specialists
Develop business cases to aid in prioritization discussions and ensure efficient utilization of resources
Partner with peers across the organization to influence and introduce change
Utilizing data analysis techniques, synthesize data from multiple sources to create compelling presentations for executive leadership
Support product teams in assessing effectiveness of initiatives and fixes, providing feedback for pre and post implementation tracking
Required qualifications, capabilities and skills:
Prefer 5+ years of related experience in Business Management, Operations Management and/or Business Support functions
Skilled Kaizen facilitator for both in-person and virtual environments
Lean Six Sigma Green Belt
Experience working remotely with a supervisor and/or other team members
Advanced Microsoft Excel skills preferred (data sets, linked workbooks, complex formulas, Pivot Tables, V-Look ups)
Experience in an Agile/sprint environment preferred but not required
Bachelor's Degree or equivalent experience
Preferred qualifications, capabilities, and skills:
Able to confidently engage diverse groups, including senior level stakeholders, with data-backed insights
Effectively prioritizes and delegates work while developing and coaching others
Naturally inquisitive and proactive - seeks to understand the meaning behind complex data, apply analytical techniques, and translate analysis into easy-to-understand and actionable observations
Provides concise and meaningful analysis for Senior Leadership, supported by accurate and concise data
Able to successfully identify changing priorities based on risk factors
Maintains and effectively manages partnerships to ground data and analysis prior to publication
Works autonomously to ensure deadlines are met while providing quality output.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Job Summary
Your job function also includes call centers and digital channels that support Fraud Prevention and Claims, Disputes, and Recovery. Your role is specifically designed to work across functions within FCPS Inbound Phones to identify and execute on a variety of initiatives designed to achieve operational excellence. You will also partner with Risk, POS Strategy, and Consumer and Community Banking Operations teams to identify and execute on those initiatives as well as FCPS Product teams to assess effectiveness of initiatives and fixes.
Job Responsibilities:
Work across functions in FCPS Inbound Phones to identify and execute on a variety of initiatives designed to achieve operational excellence
Employ Lean Six Sigma methodologies and lead teams of experienced Specialists
Develop business cases to aid in prioritization discussions and ensure efficient utilization of resources
Partner with peers across the organization to influence and introduce change
Utilizing data analysis techniques, synthesize data from multiple sources to create compelling presentations for executive leadership
Support product teams in assessing effectiveness of initiatives and fixes, providing feedback for pre and post implementation tracking
Required qualifications, capabilities and skills:
Prefer 5+ years of related experience in Business Management, Operations Management and/or Business Support functions
Skilled Kaizen facilitator for both in-person and virtual environments
Lean Six Sigma Green Belt
Experience working remotely with a supervisor and/or other team members
Advanced Microsoft Excel skills preferred (data sets, linked workbooks, complex formulas, Pivot Tables, V-Look ups)
Experience in an Agile/sprint environment preferred but not required
Bachelor's Degree or equivalent experience
Preferred qualifications, capabilities, and skills:
Able to confidently engage diverse groups, including senior level stakeholders, with data-backed insights
Effectively prioritizes and delegates work while developing and coaching others
Naturally inquisitive and proactive - seeks to understand the meaning behind complex data, apply analytical techniques, and translate analysis into easy-to-understand and actionable observations
Provides concise and meaningful analysis for Senior Leadership, supported by accurate and concise data
Able to successfully identify changing priorities based on risk factors
Maintains and effectively manages partnerships to ground data and analysis prior to publication
Works autonomously to ensure deadlines are met while providing quality output.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
