Verified Job
Clerical - Administrative
Private Patient Officer (Administration Officer Lvl 5) - Campbelltown Hospital - Perm PT
Clerical - Administrative
#45406
Remote / WFH
NSW Health
Job Description
Requisition ID: REQ671995
Employment Type: Permanent Part Time, 20 hours per week
Remuneration: $39.92 - $40.83 per hour + 12% Superannuation + Salary Packaging
Location: Campbelltown Hospital
Applications close: 28/06/26
Contact: Melissa Halliday - Revenue Manager on 0467731621 Melissa.halliday1@health.nsw.gov.au
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Previous Applicants Need Not Apply
Achieve Something Great
This role offers a unique opportunity to achieve something truly impactful by playing a key part in supporting the hospital’s financial sustainability while also directly contributing to positive patient experiences. You will gain exposure to a broad range of functions, including patient administration, billing, insurer liaison, and revenue management across multiple hospital departments—building a well-rounded skillset that strengthens both your professional growth and your ability to add value.
As part of a dynamic and multifaceted position, you will combine patient interaction, operational coordination, revenue optimisation, and compliance responsibilities. Working closely with both clinical and non-clinical teams, you will help ensure efficient patient admissions and accurate financial outcomes, making a meaningful difference to both patient care and organisational success every day.
Are You the Right Fit?
The ideal candidate will be highly organised, detail-oriented, and confident working in a fast-paced hospital environment where accuracy, communication, and patient experience are essential. You will bring strong interpersonal skills and the ability to liaise effectively with patients, nursing staff, medical officers, insurers, and other stakeholders, while maintaining professionalism and confidentiality at all times. With exceptional attention to detail, you can accurately manage patient admissions, financial classifications, billing documentation, and revenue processes, supported by strong verbal and written communication skills to clearly explain admission and financial information.
You are an active listener who can confidently manage sensitive conversations regarding Medicare eligibility, private patient elections, and financial implications with empathy and professionalism. Your ability to critically analyse information, problem solve, and make informed decisions ensures accurate patient classification, billing eligibility, and compliance outcomes. You demonstrate a strong customer service focus, handling enquiries, complaints, and challenging situations calmly and effectively, while maintaining integrity and discretion with confidential information. With proven organisational and time management skills, you can prioritise competing demands and meet deadlines, and you work effectively both independently and collaboratively within a multidisciplinary team. Previous experience in hospital admissions, patient administration, revenue, billing, or health fund management will support your success in this role.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
Demonstrated ability to engage with patients regarding private health insurance, Medicare eligibility, and patient election decisions, including explaining financial implications.
Demonstrated experience identifying, managing, and addressing missed revenue opportunities within a hospital or healthcare environment.
Demonstrated exceptional verbal and written communication skills, including the ability to critically analyse information and prepare clear, concise reports, correspondence, and business communications for management and stakeholders.
Demonstrated advanced knowledge of Microsoft Office and knowledge of Patient Administration System/ Cerner and PBRC
Advanced knowledge of NSW Health Fee Procedures Manual, Medicare eligibility, private patient election processes, compensable patients, and overseas patient billing.
Ability to work at a high level of effectiveness autonomously and as part of a team with proven time management and organisational skills
Demonstrated understanding of confidentiality requirements and experience managing sensitive patient, financial, and administrative information in accordance with policy and legislation.
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHDJobs@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
Employment Type: Permanent Part Time, 20 hours per week
Remuneration: $39.92 - $40.83 per hour + 12% Superannuation + Salary Packaging
Location: Campbelltown Hospital
Applications close: 28/06/26
Contact: Melissa Halliday - Revenue Manager on 0467731621 Melissa.halliday1@health.nsw.gov.au
With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.
Previous Applicants Need Not Apply
Achieve Something Great
This role offers a unique opportunity to achieve something truly impactful by playing a key part in supporting the hospital’s financial sustainability while also directly contributing to positive patient experiences. You will gain exposure to a broad range of functions, including patient administration, billing, insurer liaison, and revenue management across multiple hospital departments—building a well-rounded skillset that strengthens both your professional growth and your ability to add value.
As part of a dynamic and multifaceted position, you will combine patient interaction, operational coordination, revenue optimisation, and compliance responsibilities. Working closely with both clinical and non-clinical teams, you will help ensure efficient patient admissions and accurate financial outcomes, making a meaningful difference to both patient care and organisational success every day.
Are You the Right Fit?
The ideal candidate will be highly organised, detail-oriented, and confident working in a fast-paced hospital environment where accuracy, communication, and patient experience are essential. You will bring strong interpersonal skills and the ability to liaise effectively with patients, nursing staff, medical officers, insurers, and other stakeholders, while maintaining professionalism and confidentiality at all times. With exceptional attention to detail, you can accurately manage patient admissions, financial classifications, billing documentation, and revenue processes, supported by strong verbal and written communication skills to clearly explain admission and financial information.
You are an active listener who can confidently manage sensitive conversations regarding Medicare eligibility, private patient elections, and financial implications with empathy and professionalism. Your ability to critically analyse information, problem solve, and make informed decisions ensures accurate patient classification, billing eligibility, and compliance outcomes. You demonstrate a strong customer service focus, handling enquiries, complaints, and challenging situations calmly and effectively, while maintaining integrity and discretion with confidential information. With proven organisational and time management skills, you can prioritise competing demands and meet deadlines, and you work effectively both independently and collaboratively within a multidisciplinary team. Previous experience in hospital admissions, patient administration, revenue, billing, or health fund management will support your success in this role.
Selection Criteria
To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.
Demonstrated ability to engage with patients regarding private health insurance, Medicare eligibility, and patient election decisions, including explaining financial implications.
Demonstrated experience identifying, managing, and addressing missed revenue opportunities within a hospital or healthcare environment.
Demonstrated exceptional verbal and written communication skills, including the ability to critically analyse information and prepare clear, concise reports, correspondence, and business communications for management and stakeholders.
Demonstrated advanced knowledge of Microsoft Office and knowledge of Patient Administration System/ Cerner and PBRC
Advanced knowledge of NSW Health Fee Procedures Manual, Medicare eligibility, private patient election processes, compensable patients, and overseas patient billing.
Ability to work at a high level of effectiveness autonomously and as part of a team with proven time management and organisational skills
Demonstrated understanding of confidentiality requirements and experience managing sensitive patient, financial, and administrative information in accordance with policy and legislation.
If you’d like more details, we’re here to help.
Position Information
Applicants will be assessed against the criteria in the Position Description.
How to Apply
Read our application guide and tips for improving your application.
Diversity, Culture & Inclusion
We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHDJobs@health.nsw.gov.au
We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
Aboriginal Workforce
For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
