Premier Host, Hanover Street, Edinburgh

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.


In this role you will:


Deliver a Premier level service to our Premier customers by welcoming them and understanding the reason for their visit
Own the Premier customer journey and handover to the appropriate Relationship Manager where required, whilst maintaining effective communication channels with the customers
Own and take pride in the operation and appearance of the Premier Centre
Enhance customer relationships by identifying opportunities to promote appropriate additional products and services either by telephone or face to face.
Coordinate HSBC Local Premier events and activities to enhance customer engagement and satisfaction

To be successful in this role you should meet the following requirements:


Previous customer facing experience within banking is essential
The ability to identify opportunities to suggest additional products and services
Excellent communication and interpersonal skills both written and verbal across all stakeholder levels
Strong organisational and multitasking abilities. Experience of event management would be beneficial
Analytical and problem-solving skills with high attention to detail and accuracy.
High level of integrity and ethical standards whilst demonstrating adaptability and flexibility within a fast-paced environment.