Verified Job
Customer Support / TeleCaller
Practice Manager
Customer Support / TeleCaller
#686781
Remote / WFH
Job Description
Annual Salary: $ 98,377.50 inclusive of remote loading, laundry, uniform allowances
Additional allowances to base salary (potential earnings $105,877.50)
Accommodation: Fully furnished staff accommodation is provided, with a small subsidised utilities fee — only $30 per bedroom per fortnight. Remote Travel Allowance: $7,500 per year, paid in fortnightly instalments. Work Phone: Provision of a work phone to support effective communication and role responsibilities. Program Leave: Unique 6-week continuous service cycle with weeks paid leave, in addition to other leave entitlements. Paid Paternity Leave: 8 weeks of company-paid paternity leave, accessible after 1 year of service.
Loaded Annual Leave: 4 weeks of annual leave each year, with leave loading. Relocation Assistance: One-time $1,500 relocation support — 50% upfront, balance reimbursed upon receipt submission. Save on Tax with Salary Sacrificing: Salary sacrifice up to approximately $16,000 per year. Superannuation: Standard superannuation contributions. Non-Smoker Incentive:
Additional 1% employer superannuation contribution for non-smokers (conditions apply)
Make a Real Impact in Remote Primary Health Care
Join a passionate team delivering essential health services to a remote South Australian community. This is a rare opportunity to step into a leadership role where your work genuinely changes lives.
Why You’ll Love This Role
Play a key role in strengthening health outcomes for a vibrant Aboriginal community.
Lead a dedicated clinical and administrative team in a supportive, mission‑driven environment.
Enjoy variety every day — from operations and quality improvement to people leadership and community engagement.
Be part of a small, close‑knit organisation where your ideas are heard and your contribution matters.
Experience the unique lifestyle and cultural richness of remote South Australia.
What You’ll Be Doing
Overseeing the daily operations of a busy primary health clinic.
Leading and supporting staff across administration, reception, and clinical teams.
Driving quality improvement, accreditation, and compliance processes.
Managing budgets, procurement, and clinical equipment maintenance.
Ensuring smooth Medicare billing, MBS claiming, and accurate reporting.
Coordinating visiting health professionals and supporting clinical onboarding.
Championing workplace health and safety and fostering a positive team culture.
Building strong relationships with key health partners and community stakeholders.
What You Bring
Strong leadership skills and the ability to motivate and support diverse teams.
Excellent communication and problem‑solving abilities.
Experience in health administration, practice management, or clinical operations.
Confidence interpreting policies, legislation, and health service standards.
Solid understanding of primary health care and Medicare processes.
Ability to thrive in a remote, culturally diverse environment.
Essential Requirements
Diploma of Practice Management (or equivalent).
Minimum 5 years’ experience in the health sector.
Police clearance, Working With Children Check, and full driver’s licence.
Willingness to relocate to a remote South Australian community.
Highly Valued
Experience in Aboriginal health or remote/rural settings.
Knowledge of AGPAL standards, MBS, and primary health care systems.
Familiarity with Communicare.
Understanding of Aboriginal culture or ability to speak Pitjantjatjara.
Key Working Relationships
The Practice Manager reports to and takes directions from the Health General Manager.
The Practice Manager is a part of the Management which consists of:
Chief Executive Officer
Chief Operations Officer
Executive Assistant
Human Resources General Manager
Social Services General Manager
Health General Manager
The Practice Manager must also establish and effectively communicate with the following:
Kakarrara Wilrurrara Health Alliance (KWHA)
Royal Flying Doctor Service (RFDS)
Aboriginal Health Council SA (AHCSA)
Rural Doctors Workforce Agency (RDWA)
Ceduna Health
Yadu Health
South Australia Ambulance Service (SAAS)
South Australia Police (SAPOL)
Any other Health service not mentioned.
Company Overview
Tullawon Health Service Inc. is a not-for-profit, Aboriginal community-controlled health service located in the remote Aboriginal Community of Yalata in South Australia. Dedicated to serving the healthcare needs of the local community, Tullawon Health Service offers a wide range of essential services, including primary health care, aged care, social services, and emergency response, ensuring the improvement of the well-being and health of the residents in this remote region.
Additional allowances to base salary (potential earnings $105,877.50)
Accommodation: Fully furnished staff accommodation is provided, with a small subsidised utilities fee — only $30 per bedroom per fortnight. Remote Travel Allowance: $7,500 per year, paid in fortnightly instalments. Work Phone: Provision of a work phone to support effective communication and role responsibilities. Program Leave: Unique 6-week continuous service cycle with weeks paid leave, in addition to other leave entitlements. Paid Paternity Leave: 8 weeks of company-paid paternity leave, accessible after 1 year of service.
Loaded Annual Leave: 4 weeks of annual leave each year, with leave loading. Relocation Assistance: One-time $1,500 relocation support — 50% upfront, balance reimbursed upon receipt submission. Save on Tax with Salary Sacrificing: Salary sacrifice up to approximately $16,000 per year. Superannuation: Standard superannuation contributions. Non-Smoker Incentive:
Additional 1% employer superannuation contribution for non-smokers (conditions apply)
Make a Real Impact in Remote Primary Health Care
Join a passionate team delivering essential health services to a remote South Australian community. This is a rare opportunity to step into a leadership role where your work genuinely changes lives.
Why You’ll Love This Role
Play a key role in strengthening health outcomes for a vibrant Aboriginal community.
Lead a dedicated clinical and administrative team in a supportive, mission‑driven environment.
Enjoy variety every day — from operations and quality improvement to people leadership and community engagement.
Be part of a small, close‑knit organisation where your ideas are heard and your contribution matters.
Experience the unique lifestyle and cultural richness of remote South Australia.
What You’ll Be Doing
Overseeing the daily operations of a busy primary health clinic.
Leading and supporting staff across administration, reception, and clinical teams.
Driving quality improvement, accreditation, and compliance processes.
Managing budgets, procurement, and clinical equipment maintenance.
Ensuring smooth Medicare billing, MBS claiming, and accurate reporting.
Coordinating visiting health professionals and supporting clinical onboarding.
Championing workplace health and safety and fostering a positive team culture.
Building strong relationships with key health partners and community stakeholders.
What You Bring
Strong leadership skills and the ability to motivate and support diverse teams.
Excellent communication and problem‑solving abilities.
Experience in health administration, practice management, or clinical operations.
Confidence interpreting policies, legislation, and health service standards.
Solid understanding of primary health care and Medicare processes.
Ability to thrive in a remote, culturally diverse environment.
Essential Requirements
Diploma of Practice Management (or equivalent).
Minimum 5 years’ experience in the health sector.
Police clearance, Working With Children Check, and full driver’s licence.
Willingness to relocate to a remote South Australian community.
Highly Valued
Experience in Aboriginal health or remote/rural settings.
Knowledge of AGPAL standards, MBS, and primary health care systems.
Familiarity with Communicare.
Understanding of Aboriginal culture or ability to speak Pitjantjatjara.
Key Working Relationships
The Practice Manager reports to and takes directions from the Health General Manager.
The Practice Manager is a part of the Management which consists of:
Chief Executive Officer
Chief Operations Officer
Executive Assistant
Human Resources General Manager
Social Services General Manager
Health General Manager
The Practice Manager must also establish and effectively communicate with the following:
Kakarrara Wilrurrara Health Alliance (KWHA)
Royal Flying Doctor Service (RFDS)
Aboriginal Health Council SA (AHCSA)
Rural Doctors Workforce Agency (RDWA)
Ceduna Health
Yadu Health
South Australia Ambulance Service (SAAS)
South Australia Police (SAPOL)
Any other Health service not mentioned.
Company Overview
Tullawon Health Service Inc. is a not-for-profit, Aboriginal community-controlled health service located in the remote Aboriginal Community of Yalata in South Australia. Dedicated to serving the healthcare needs of the local community, Tullawon Health Service offers a wide range of essential services, including primary health care, aged care, social services, and emergency response, ensuring the improvement of the well-being and health of the residents in this remote region.
