Softtek is a global company that partners with HMSHost Corporation to deliver innovative IT solutions. We are dedicated to fostering a collaborative and inclusive work environment
Position: POS TP.NET Leader
Skills and Qualifications
• 3+ years of IT support experience.
• 2+ years supporting retail POS systems.
• 2+ years supporting Diebold Nixdorf TP.NET.
• Experience with payment processing environments.
• Experience supporting store hardware and peripherals.
• Experience Understanding of retail POS architecture and transaction flows.
• Networking TCP/IP fundamentals.
• Database Knowledge Basic SQL querying.
• Minimum 5 years of experience in IT support roles.
• Proficiency in Microsoft SQL Server, Networking (Data) Fundamentals, and ServiceNow.
• Strong customer management and effective communication skills.
• Experience with Diebold Nixdorf TP.NET and Point of Sale systems.
Activities to perform:
• Investigate and resolve POS incidents escalated from Service Desk.
• Troubleshoot POS application issues within TP.NET environments.
• Analyze transaction failures and payment processing issues.
• Perform root cause analysis for recurring incidents.