Portfolio Specialist, Operations, 12-Month Contract- job post DLL Group
Job Description
As a Portfolio Services Administrator, you can expect to work collaboratively with a team of about 4 colleagues on General Ledger (GL) fund management and various reports. You will be ensuring that all lease and loan forms and/or documentation is accurately completed, updated when required, consistent with credit and legal requirements. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of documentation while meeting customer expected turnaround-timing commitments.
This position is responsible for supporting the Portfolio Services Department in various administrative responsibilities.
This is a 12 month contract hybrid position and requires customer contac t.
Day to day
Payment & Account Administration
Investigate and assist with identifying incoming unidentified payments.
Liaise with customers to resolve outstanding payment identification issues.
Conduct follow‑ups with customers and vendors as required, including:
Cheque inquiries (e.g., name mismatches, unsigned cheques)
Payment processing issues (PAPP rejections, setup issues)
Review cheque inquiries and submit appropriate documentation to create and apply fees.
Reconcile accounts as required to ensure accuracy and completeness.
Reporting & Controls
Manage and maintain GL reports by:
Ensuring all received payments are applied to the correct contracts
Reviewing, actioning, updating, and commenting on GL reports on a monthly basis
Prepare and review reports, including:
End‑of‑term asset status reports
Automatic payment corrections
Term adjustments
Purchase Option adjustments
System yield audits
Conduct assigned daily, weekly, monthly, and ad‑hoc/system audits, documenting and completing findings as required.
Operational Support
Validate and approve equipment exchanges
Collaborate with internal departments to complete requests efficiently.
Ensure accurate and timely system updates and processing of paperwork within 24 hours of receiving all required information.
General Responsibilities
Act as backup support for team members as assigned by the Manager.
Meet or exceed established daily, weekly, and monthly KPIs and SLAs.
Participate in system enhancements, automation testing, and special projects as requested by management.
Support team workload distribution by completing additional administrative responsibilities as needed.
