Job Responsibilities
Prescription Filling
• To attend the doctor’s prescription at the sales counter and advise the dosage of medicines to the patients
• Dispense drugs pursuant to a prescription issued by the doctor. In case the prescribed medicines not available, arrange the same from the in-house pharmacies for the honor of 100% prescription. Substitution of medicines is to be consulted with the doctor
• Cross-check the issuing medicines with bill with regard to patient name, items name, quantity, expiry and acknowledge the bill
Customer Service
• To counsel the patients /customers on health, reaction of medicines
• To maintain good relations with customers/doctors
• To maintain free home delivery register and follow-up the medicines deliveries to the customers in time
• Handle all the inbound calls primarily focusing on drug information, patient counselling/education and free home delivery orders. In addition, handle patient queries and issues with respect to drug therapy and...
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