Verified Job
Accounting - Finance
Personal Banker
Accounting - Finance
#197612
Remote / WFH
Job Description
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
Introduction:
To be the primary point of contact for Barclay’s customers, delivering a high-quality effective Chat based banking service
What will you be doing?
Delight the customer by offering a professional, caring, consistent and outstanding level of customer service. Build trust by engaging in conversations using active reading, probing and problem solving skills to anticipate and meet the servicing needs of all customers
Handle customer queries with multiple chat concurrency at a time and strive to be ‘First Point of Contact’ for the customer with support of clearly defined scripts and processes
As a part of Omni team would be responsible to support customer demand through Secured Messaging (SMC) /Email as per business requirement.
Adhere to the Service Level Agreements specified by the client / process
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
Introduction:
To be the primary point of contact for Barclay’s customers, delivering a high-quality effective Chat based banking service
What will you be doing?
Delight the customer by offering a professional, caring, consistent and outstanding level of customer service. Build trust by engaging in conversations using active reading, probing and problem solving skills to anticipate and meet the servicing needs of all customers
Handle customer queries with multiple chat concurrency at a time and strive to be ‘First Point of Contact’ for the customer with support of clearly defined scripts and processes
As a part of Omni team would be responsible to support customer demand through Secured Messaging (SMC) /Email as per business requirement.
Adhere to the Service Level Agreements specified by the client / process
