Roles and Responsibilities Manage inbound Call via Chat and solve customers queries, register complaints. Proactively keeps up to date on new procedures Complete understanding of the platform and process. Complete ability and empowerment to provide end to end resolution (including online and offline if required) Complete responsibility of a customer interaction, including liaising with other team members for resolution and follow through (if applicable) Deliver targeted results measured by customer satisfaction, end to end process effectiveness, efficiency and quality Rotational Shift 24x7 Rotational Week Off - 1 in week. Calling and WhatsApp detail
