Verified Job
Customer Support / TeleCaller
Performance Specialist
Customer Support / TeleCaller
#696793
Remote / WFH
Job Description
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Australian Retirement Trust
Shape how performance comes to life at Australian Retirement Trust. Lead meaningful change, uplift leaders and embed a culture of feedback that truly makes a difference.
Why join us?
You'll get 14% super as standard, to help your future come alive.
Unleash your potential and build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
As Performance Specialist, you’ll play a key role in shaping how performance is experienced across Australian Retirement Trust. You’ll lead the activation and ongoing improvement of our performance framework and processes, helping leaders and teams have meaningful, highquality performance and development conversations. With a strong focus on change, enablement and adoption, you’ll bring performance processes to life in a way that feels simple, practical and genuinely valueadding. This is a fantastic opportunity to influence culture, uplift leader capability and make a real impact across the organisation.
Key aspects of the role include:
Leading the activation and embedment of ART’s performance framework and performance management cycle
Owning endtoend delivery of key performance moments, including goal setting, midyear reviews and endofyear processes
Designing and delivering change, engagement and communication strategies to drive strong adoption and consistency
Uplifting leader capability to confidently lead performance, development and feedback conversations
Embedding a strong, organisationwide culture of continuous feedback and performance improvement
Translating performance principles into clear, practical tools, resources and guidance
Partnering with key stakeholders across People & Culture and the broader business
Creating targeted interventions to improve the quality and effectiveness of goal setting
Monitoring effectiveness, providing insights and reporting to support continuous improvement
This position is a 12 month fixed term contract for 3 days per week – based in Brisbane.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
Strong experience in performance management, organisational development or peoplerelated change initiatives
Proven capability to lead change and drive adoption of frameworks, processes or new ways of working
Confidence partnering with senior leaders and stakeholders to influence, enable and uplift capability
A natural ability to translate complex frameworks into simple, practical and engaging tools and guidance A genuine passion for building a culture of continuous feedback, development and high performance
Excellent written and verbal communication skills, with the ability to land messages effectively
Comfort using insights, data and feedback to continuously improve processes and experiences
A collaborative, outcomesfocused mindset with the ability to work across diverse teams
Alignment with ART’s values of courage, empathy and excellence in how work is approached
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close by 1st April 2026.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Payments & Sundry Billing - Support Officer
Water Corporation
Balcatta WA 6021
Annual leave
Salary packaging
Work from home
Year 7-10 Maths Assistant Tutor
Contour Education
Mount Gravatt QLD
Subscriptions
Birthday leave
View similar jobs with this employer
Senior Credit Services Officer
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Banking & Financial Institutions Sector Growth Manager
Allens
Melbourne VIC
On-the-job training
Parental leave
Health insurance
Gym membership
Employee assistance program
Senior Claims Managers
Australian Retirement Trust
Brisbane QLD 4000
Client Associate, Managed Funds Services – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Corporate Governance Specialist
Fraser Coast Regional Council
Hervey Bay QLD 4655
Parental leave
Employee discount
Employee assistance program
Work from home
Maternity leave
SENIOR HR ADVISOR
HBF Health
Perth WA
Health insurance
Paid volunteer leave
Work from home
FACEM with for DEMT or EM Deputy Director roles
ECHUCA REGIONAL HEALTH
Australia
Insurance and Underwriting Officer
Australian Retirement Trust
Brisbane QLD 4000
Senior Finance Business Partner - Commercial Excellence
Australian Retirement Trust
Australia
Senior AML Analyst – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Group Life Claims Leaders
Australian Retirement Trust
Brisbane QLD 4000
Creative Lead
Happy Humans Consulting
Sydney NSW
Work from home
Registered Health Professional - Therapist
Macquarie University Hospital
Remote
Salary packaging
Work from home
Travel Product Coordinator at First Class Travel
Firstclass.com.au
Sydney NSW
Consultant, Platform - Perpetual Digital
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Team Leader - Member Services
Australian Retirement Trust
Brisbane QLD 4000
Digital Enablement Manager
Allens
Melbourne VIC
On-the-job training
Parental leave
Health insurance
Gym membership
Employee assistance program
HEAD OF TECHNOLOGY RISK & OPERATIONAL RESILIENCE
HBF Health
Sydney NSW
Health insurance
Paid volunteer leave
Work from home
Industry Mentor: Southeast Asia Intelligence (SEAQ) - Remote
RMIT Online
Remote
Engineering and Technical Services Manager
Swan Hill Rural City Council
Swan Hill VIC 3585
Parental leave
Annual leave
Gym membership
Salary packaging
Group activities
Work from home
Performance Specialist
Australian Retirement Trust
Brisbane QLD 4000
Team Member
Fraser Coast Regional Council
Tiaro QLD
Parental leave
Employee discount
Employee assistance program
Work from home
Maternity leave
Education Committees Officer
The Royal Australian College of General...
Melbourne VIC
Annual leave
Salary packaging
Paid volunteer leave
Training program
People also searched:
Employers: Post a Job
Australian Retirement Trust
Shape how performance comes to life at Australian Retirement Trust. Lead meaningful change, uplift leaders and embed a culture of feedback that truly makes a difference.
Why join us?
You'll get 14% super as standard, to help your future come alive.
Unleash your potential and build a career to be proud of through excellent training and development opportunities.
Balance your work between in-person days at our purpose-built hubs and working from home.
In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
As Performance Specialist, you’ll play a key role in shaping how performance is experienced across Australian Retirement Trust. You’ll lead the activation and ongoing improvement of our performance framework and processes, helping leaders and teams have meaningful, highquality performance and development conversations. With a strong focus on change, enablement and adoption, you’ll bring performance processes to life in a way that feels simple, practical and genuinely valueadding. This is a fantastic opportunity to influence culture, uplift leader capability and make a real impact across the organisation.
Key aspects of the role include:
Leading the activation and embedment of ART’s performance framework and performance management cycle
Owning endtoend delivery of key performance moments, including goal setting, midyear reviews and endofyear processes
Designing and delivering change, engagement and communication strategies to drive strong adoption and consistency
Uplifting leader capability to confidently lead performance, development and feedback conversations
Embedding a strong, organisationwide culture of continuous feedback and performance improvement
Translating performance principles into clear, practical tools, resources and guidance
Partnering with key stakeholders across People & Culture and the broader business
Creating targeted interventions to improve the quality and effectiveness of goal setting
Monitoring effectiveness, providing insights and reporting to support continuous improvement
This position is a 12 month fixed term contract for 3 days per week – based in Brisbane.
About you
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
Strong experience in performance management, organisational development or peoplerelated change initiatives
Proven capability to lead change and drive adoption of frameworks, processes or new ways of working
Confidence partnering with senior leaders and stakeholders to influence, enable and uplift capability
A natural ability to translate complex frameworks into simple, practical and engaging tools and guidance A genuine passion for building a culture of continuous feedback, development and high performance
Excellent written and verbal communication skills, with the ability to land messages effectively
Comfort using insights, data and feedback to continuously improve processes and experiences
A collaborative, outcomesfocused mindset with the ability to work across diverse teams
Alignment with ART’s values of courage, empathy and excellence in how work is approached
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close by 1st April 2026.
We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
