Verified Job
Customer Support / TeleCaller
People Officer (Ref: 0103ZCS)
Customer Support / TeleCaller
#675065
Remote / WFH
Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
IT
Customer service
Communication skills
Do you have experience in IT?
Job details
Here’s how the job details align with your profile.
Pay
£25,000 - £27,000 a year
Job type
Permanent
Location
London EC1M
Benefits
Pulled from the full job description
Referral programme
Annual leave
Company pension
Paid volunteer time
Enhanced paternity leave
Full job description
About the role
All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included.
Please note that this role may close early should sufficient applications be received, so early application is advised.
Closing date for applications: Monday 9th February 2026
Join us as a People Officer - Job Description/Person Specification
WithYou is looking for a People Officer to join our busy Shared Services team, working alongside colleagues to deliver an exceptional People service to the organisation. If you have a demonstrable track record of delivering excellent customer service and have strong administration and IT skills, we’d love to hear from you.
As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year.
Job Description
The postholder will report into the Head of Shared Services, with responsibility for delivering all People related processes, workflows and administration, as well as contributing to the smooth day to day delivery of the team. The role will include responding to queries via our Helpdesk, directing colleagues to appropriate resources and providing support to hiring managers and candidates throughout the onboarding process. This is a varied role, liaising with all levels of the business, with exposure to many different People related tasks.
Company Benefits
28 days annual leave, plus bank holidays
An extra day off for your birthday or a special occasion of your choice
Enhanced maternity, paternity and adoption leave
2 days paid volunteer leave per year
Auto-enrollment into We Are With You’s pension scheme
Access to a Blue Light Card - giving you great savings on big high-street and online brands
Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
Essential Skills
We will provide full training for this role, however someone with previous experience of recruitment, onboarding and People processes would be advantageous. Proven customer service and communication skills are essential, along with the ability to undertake a range of administration tasks. You will also be required to work from home on an ongoing basis, therefore you must be confident in using a range of IT packages and systems. Our People team work collaboratively and inclusively, so a willingness to be hands on and accountable is key.
Creating an Inclusive Environment
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
Here’s how the job qualifications align with your profile.
Skills
IT
Customer service
Communication skills
Do you have experience in IT?
Job details
Here’s how the job details align with your profile.
Pay
£25,000 - £27,000 a year
Job type
Permanent
Location
London EC1M
Benefits
Pulled from the full job description
Referral programme
Annual leave
Company pension
Paid volunteer time
Enhanced paternity leave
Full job description
About the role
All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included.
Please note that this role may close early should sufficient applications be received, so early application is advised.
Closing date for applications: Monday 9th February 2026
Join us as a People Officer - Job Description/Person Specification
WithYou is looking for a People Officer to join our busy Shared Services team, working alongside colleagues to deliver an exceptional People service to the organisation. If you have a demonstrable track record of delivering excellent customer service and have strong administration and IT skills, we’d love to hear from you.
As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year.
Job Description
The postholder will report into the Head of Shared Services, with responsibility for delivering all People related processes, workflows and administration, as well as contributing to the smooth day to day delivery of the team. The role will include responding to queries via our Helpdesk, directing colleagues to appropriate resources and providing support to hiring managers and candidates throughout the onboarding process. This is a varied role, liaising with all levels of the business, with exposure to many different People related tasks.
Company Benefits
28 days annual leave, plus bank holidays
An extra day off for your birthday or a special occasion of your choice
Enhanced maternity, paternity and adoption leave
2 days paid volunteer leave per year
Auto-enrollment into We Are With You’s pension scheme
Access to a Blue Light Card - giving you great savings on big high-street and online brands
Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
Essential Skills
We will provide full training for this role, however someone with previous experience of recruitment, onboarding and People processes would be advantageous. Proven customer service and communication skills are essential, along with the ability to undertake a range of administration tasks. You will also be required to work from home on an ongoing basis, therefore you must be confident in using a range of IT packages and systems. Our People team work collaboratively and inclusively, so a willingness to be hands on and accountable is key.
Creating an Inclusive Environment
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
