Verified Job
Customer Support / TeleCaller
Payments & Sundry Billing Support Officer
Customer Support / TeleCaller
#696766
Remote / WFH
Job Description
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Payments & Sundry Billing - Support Officer
Water Corporation
Balcatta WA 6021
Annual leave
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Employers: Post a Job
Water Corporation
3898 Payments & Sundry Billing - Support Officer
Thrive as you shape WA’s water future.
Full time, permanent opportunity based in Balcatta with flexible working options.
Salary: $ 83,938 plus 12% Super & Benefits.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
Real flexibility with options to work from home, flexible work hours
Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service
Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Discover more benefits we offer to support the unique and individual ways our employees live.
About the role
We currently have a full-time opportunity within our Payments and Sundry team, based at our Balcatta office. This team plays a vital role in managing the collection of over $5–10 million in daily revenue and supports a broad range of functions including reconciliation, refund requests, payment investigations, and sundry billing activities.
If you enjoy working in a fast-paced, high-volume environment where customer interaction is part of your daily routine, and you're eager to learn and contribute, this could be the perfect opportunity for you.
In this role, you'll engage with a diverse range of customers and have the chance to expand your skills across multiple workstreams. You'll be part of a vibrant and collaborative team that values support and continuous improvement. Your contributions will help shape more efficient processes and deliver better outcomes for both our customers and the business.
To succeed, you'll need a strong eye for detail and accuracy, particularly in data entry and transaction verification. You'll be responsible for investigating payment anomalies, resolving issues promptly, and ensuring all payments are processed within strict timeframes. Your ability to analyse transaction data and identify discrepancies will be key, along with your commitment to delivering exceptional customer service.
What the role will offer
Engaging in a diverse range of interactions with our customers.
Opportunity to increase your skills and knowledge across different streams of work.
A vibrant, collaborative, and supportive team environment.
Opportunity to actively contribute to process improvement initiatives.
Your skills and experience
For this role, we are looking for great talent with:
Investigations into customer payments involve thoroughly reviewing and analysing transactions to identify discrepancies.
Resolve issues and ensure that all payments are processed accurately.
Verifying payment details, following up on any anomalies, and communicating with relevant departments to address any concerns.
Experience working in office/admin environment.
A commitment to delivering exceptional customer service.
A proactive problem solver who consistently takes full ownership of their tasks.
Great attention to detail, are accurate and skilled in data entry.
You use your initiative to seek a win-win outcome for our customers and our business
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close Friday 10th April 2026
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
Video
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Payments & Sundry Billing - Support Officer
Water Corporation
Balcatta WA 6021
Annual leave
Salary packaging
Work from home
Year 7-10 Maths Assistant Tutor
Contour Education
Mount Gravatt QLD
Subscriptions
Birthday leave
View similar jobs with this employer
Senior Credit Services Officer
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Banking & Financial Institutions Sector Growth Manager
Allens
Melbourne VIC
On-the-job training
Parental leave
Health insurance
Gym membership
Employee assistance program
Senior Claims Managers
Australian Retirement Trust
Brisbane QLD 4000
Client Associate, Managed Funds Services – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Corporate Governance Specialist
Fraser Coast Regional Council
Hervey Bay QLD 4655
Parental leave
Employee discount
Employee assistance program
Work from home
Maternity leave
SENIOR HR ADVISOR
HBF Health
Perth WA
Health insurance
Paid volunteer leave
Work from home
FACEM with for DEMT or EM Deputy Director roles
ECHUCA REGIONAL HEALTH
Australia
Insurance and Underwriting Officer
Australian Retirement Trust
Brisbane QLD 4000
Senior Finance Business Partner - Commercial Excellence
Australian Retirement Trust
Australia
Senior AML Analyst – Perpetual Corporate Trust
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Group Life Claims Leaders
Australian Retirement Trust
Brisbane QLD 4000
Creative Lead
Happy Humans Consulting
Sydney NSW
Work from home
Registered Health Professional - Therapist
Macquarie University Hospital
Remote
Salary packaging
Work from home
Travel Product Coordinator at First Class Travel
Firstclass.com.au
Sydney NSW
Consultant, Platform - Perpetual Digital
Perpetual Limited
Sydney NSW
Transportation links
Work from home
Team Leader - Member Services
Australian Retirement Trust
Brisbane QLD 4000
Digital Enablement Manager
Allens
Melbourne VIC
On-the-job training
Parental leave
Health insurance
Gym membership
Employee assistance program
HEAD OF TECHNOLOGY RISK & OPERATIONAL RESILIENCE
HBF Health
Sydney NSW
Health insurance
Paid volunteer leave
Work from home
Industry Mentor: Southeast Asia Intelligence (SEAQ) - Remote
RMIT Online
Remote
Engineering and Technical Services Manager
Swan Hill Rural City Council
Swan Hill VIC 3585
Parental leave
Annual leave
Gym membership
Salary packaging
Group activities
Work from home
Performance Specialist
Australian Retirement Trust
Brisbane QLD 4000
Team Member
Fraser Coast Regional Council
Tiaro QLD
Parental leave
Employee discount
Employee assistance program
Work from home
Maternity leave
Education Committees Officer
The Royal Australian College of General...
Melbourne VIC
Annual leave
Salary packaging
Paid volunteer leave
Training program
People also searched:
Employers: Post a Job
Water Corporation
3898 Payments & Sundry Billing - Support Officer
Thrive as you shape WA’s water future.
Full time, permanent opportunity based in Balcatta with flexible working options.
Salary: $ 83,938 plus 12% Super & Benefits.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
Real flexibility with options to work from home, flexible work hours
Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service
Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Discover more benefits we offer to support the unique and individual ways our employees live.
About the role
We currently have a full-time opportunity within our Payments and Sundry team, based at our Balcatta office. This team plays a vital role in managing the collection of over $5–10 million in daily revenue and supports a broad range of functions including reconciliation, refund requests, payment investigations, and sundry billing activities.
If you enjoy working in a fast-paced, high-volume environment where customer interaction is part of your daily routine, and you're eager to learn and contribute, this could be the perfect opportunity for you.
In this role, you'll engage with a diverse range of customers and have the chance to expand your skills across multiple workstreams. You'll be part of a vibrant and collaborative team that values support and continuous improvement. Your contributions will help shape more efficient processes and deliver better outcomes for both our customers and the business.
To succeed, you'll need a strong eye for detail and accuracy, particularly in data entry and transaction verification. You'll be responsible for investigating payment anomalies, resolving issues promptly, and ensuring all payments are processed within strict timeframes. Your ability to analyse transaction data and identify discrepancies will be key, along with your commitment to delivering exceptional customer service.
What the role will offer
Engaging in a diverse range of interactions with our customers.
Opportunity to increase your skills and knowledge across different streams of work.
A vibrant, collaborative, and supportive team environment.
Opportunity to actively contribute to process improvement initiatives.
Your skills and experience
For this role, we are looking for great talent with:
Investigations into customer payments involve thoroughly reviewing and analysing transactions to identify discrepancies.
Resolve issues and ensure that all payments are processed accurately.
Verifying payment details, following up on any anomalies, and communicating with relevant departments to address any concerns.
Experience working in office/admin environment.
A commitment to delivering exceptional customer service.
A proactive problem solver who consistently takes full ownership of their tasks.
Great attention to detail, are accurate and skilled in data entry.
You use your initiative to seek a win-win outcome for our customers and our business
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close Friday 10th April 2026
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
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