Verified Job
Receptionist
Patient Relationship Executive
Receptionist
#756593
Remote / WFH
Impetus consulting associate
Job Description
Pay
₹16,000 - ₹20,000 a month
Job type
Full-time
Location
Jaipur, Rajasthan
Benefits
Pulled from the full job description
Health insurance
Life insurance
Provident Fund
Full job description
Company: Impetus Consulting Associates Pvt. Ltd.
Client Location: Medisky Hospitals, Jaipur
Department: Operations & Patient Experience
Job Type: Full-Time
Work Location: On-site (Hospital)
Reporting To: Operations Manager (ICA) & Hospital SPOC
About the Role
The Patient Relationship Executive (PRE) is responsible for delivering an exceptional patient
experience by assisting patients throughout their hospital journey. The role involves guiding
patients, monitoring inpatient satisfaction, resolving service-related concerns, coordinating
with hospital departments, and ensuring patients receive compassionate and timely support.
The PRE serves as the bridge between patients and hospital teams, helping improve patient
satisfaction while maintaining the highest standards of service excellence.
Key Responsibilities
1. Patient Assistance & Guidance
Welcome and assist patients and attendants visiting the hospital.
Guide patients through OPD consultations, diagnostics, admissions, surgeries, and
discharge processes.
Provide information regarding doctor schedules, departments, and hospital facilities.
Assist patients with registration, billing coordination, and admission formalities.
Facilitate seamless support for VIP and priority patients.
2. In-Patient (IPD) Experience Management
Conduct regular patient rounds independently or with doctors.
Interact with admitted patients and attendants to assess their hospital experience.
Collect feedback on:
o Nursing services
o Housekeeping
o Food quality
o Doctor availability
o Overall patient experience
Identify opportunities for improving patient satisfaction.
3. Service Issue Resolution
Record patient complaints and service-related concerns.
Coordinate with Nursing, Housekeeping, Billing, Pharmacy, Diagnostics, and other
departments for timely resolution.
Follow up on unresolved issues until closure.
Maintain issue logs and escalation reports.
Ensure prompt response to patient concerns.
4. Patient Counselling & Communication
Counsel patients regarding hospital processes and available services.
Explain admission procedures and treatment journey.
Address patient queries with empathy and professionalism.
Reduce patient anxiety through effective communication.
5. Online Reputation Management
Encourage satisfied patients to share their experience on Google Reviews.
Guide patients in posting genuine online feedback.
Support initiatives to improve the hospital's online reputation and patient satisfaction
ratings.
6. Cross-Functional Coordination
Coordinate effectively with:
o Doctors
o Nursing Staff
o Front Office
o Billing Team
o Operations Team
o Hospital Management
Ensure smooth patient flow across departments.
Report recurring operational issues and suggest improvements.
7. Patient Call Support
Handle patient calls professionally.
Assist patients with:
o Appointment scheduling
o Doctor availability
o Hospital services
Coordinate internally for timely resolution of patient requests.
Required Skills
Excellent verbal and written communication skills
Strong interpersonal and relationship-building abilities
Customer service orientation
Empathy and patience while interacting with patients
Problem-solving and conflict resolution skills
Ability to work under pressure
Coordination and multitasking skills
Basic computer proficiency (MS Office, Hospital Information System preferred)
Professional appearance and positive attitude
Qualifications
Graduate in any discipline (Healthcare, Hospitality, Management or related field
preferred).
1–3 years of experience in patient relations, customer service, hospitality, healthcare
operations, or hospital front office.
Freshers with excellent communication skills may also apply.
Preferred Experience
Experience in hospitals, healthcare, hospitality, or customer service.
Familiarity with hospital operations and patient care processes.
Experience handling patient grievances and service recovery.
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
Life insurance
Provident Fund
₹16,000 - ₹20,000 a month
Job type
Full-time
Location
Jaipur, Rajasthan
Benefits
Pulled from the full job description
Health insurance
Life insurance
Provident Fund
Full job description
Company: Impetus Consulting Associates Pvt. Ltd.
Client Location: Medisky Hospitals, Jaipur
Department: Operations & Patient Experience
Job Type: Full-Time
Work Location: On-site (Hospital)
Reporting To: Operations Manager (ICA) & Hospital SPOC
About the Role
The Patient Relationship Executive (PRE) is responsible for delivering an exceptional patient
experience by assisting patients throughout their hospital journey. The role involves guiding
patients, monitoring inpatient satisfaction, resolving service-related concerns, coordinating
with hospital departments, and ensuring patients receive compassionate and timely support.
The PRE serves as the bridge between patients and hospital teams, helping improve patient
satisfaction while maintaining the highest standards of service excellence.
Key Responsibilities
1. Patient Assistance & Guidance
Welcome and assist patients and attendants visiting the hospital.
Guide patients through OPD consultations, diagnostics, admissions, surgeries, and
discharge processes.
Provide information regarding doctor schedules, departments, and hospital facilities.
Assist patients with registration, billing coordination, and admission formalities.
Facilitate seamless support for VIP and priority patients.
2. In-Patient (IPD) Experience Management
Conduct regular patient rounds independently or with doctors.
Interact with admitted patients and attendants to assess their hospital experience.
Collect feedback on:
o Nursing services
o Housekeeping
o Food quality
o Doctor availability
o Overall patient experience
Identify opportunities for improving patient satisfaction.
3. Service Issue Resolution
Record patient complaints and service-related concerns.
Coordinate with Nursing, Housekeeping, Billing, Pharmacy, Diagnostics, and other
departments for timely resolution.
Follow up on unresolved issues until closure.
Maintain issue logs and escalation reports.
Ensure prompt response to patient concerns.
4. Patient Counselling & Communication
Counsel patients regarding hospital processes and available services.
Explain admission procedures and treatment journey.
Address patient queries with empathy and professionalism.
Reduce patient anxiety through effective communication.
5. Online Reputation Management
Encourage satisfied patients to share their experience on Google Reviews.
Guide patients in posting genuine online feedback.
Support initiatives to improve the hospital's online reputation and patient satisfaction
ratings.
6. Cross-Functional Coordination
Coordinate effectively with:
o Doctors
o Nursing Staff
o Front Office
o Billing Team
o Operations Team
o Hospital Management
Ensure smooth patient flow across departments.
Report recurring operational issues and suggest improvements.
7. Patient Call Support
Handle patient calls professionally.
Assist patients with:
o Appointment scheduling
o Doctor availability
o Hospital services
Coordinate internally for timely resolution of patient requests.
Required Skills
Excellent verbal and written communication skills
Strong interpersonal and relationship-building abilities
Customer service orientation
Empathy and patience while interacting with patients
Problem-solving and conflict resolution skills
Ability to work under pressure
Coordination and multitasking skills
Basic computer proficiency (MS Office, Hospital Information System preferred)
Professional appearance and positive attitude
Qualifications
Graduate in any discipline (Healthcare, Hospitality, Management or related field
preferred).
1–3 years of experience in patient relations, customer service, hospitality, healthcare
operations, or hospital front office.
Freshers with excellent communication skills may also apply.
Preferred Experience
Experience in hospitals, healthcare, hospitality, or customer service.
Familiarity with hospital operations and patient care processes.
Experience handling patient grievances and service recovery.
Pay: ₹16,000.00 - ₹20,000.00 per month
Benefits:
Life insurance
Provident Fund
