Patient Relation Executive-Medical Administration

JOB DESCRIPTIONGeneral To ensure smooth functioning of the designated area.To take regular rounds of the premises to monitor the general cleanliness of the area and ensure that general facilities are clean and proper.To monitor staff availability at designated area and escalate in case of any problem.Enhance the value of services being provided by making the patients & attendants comfortable & familiar with the hospital.Administer the feedback forms and guide the patients to place it in designated suggestion box.To ensure that the patient complaints are handled properly & amicable solution is provided.Liaise with the respective HODs upon receiving a complaint &attempt resolution under information to the Medical Director / DMS.Assist quality department in audits, root cause analysis and problem solving.Identify and facilitate any patient/ relation in need of counseling.Any other responsibility as assigned by the management.OPD FunctionsResponsible for OPD patient satisfactionTo ensure that doctors appointments are well kept.Liaise with MRD for timely file retrievalFacilitate patient in getting timely reports.Facilitation of fast track patient and required MIS for the task.IPD FunctionsResponsible for IPD patient satisfaction.To take rounds of the patient rooms, before admission and also post discharge and ensure that the furniture, linen, toiletries, etc. are maintained and in good condition. Take regular room audits.Meet every patient, enquire about their treatment related problems or complaints and ensure they are taken well care of.To work in coordination with the Nursing In charge and ensure that pharmacy, discharges related formalities are well facilitated.To work in coordination with other staff and ensure that all investigations – PET, CT, USG, ET care done in time and are well facilitated.To coordinate in case of external referral of patients.To work in coordination with the billing department for better bed management.To ensure that discharges are done in time.Act as point of contact for all patient related queries & ensure that all the basic amenities are available for deluxe & super deluxe patients.Ensure that patient files get completed as per NABH protocol.Any other professional work assign by managemen