Patient Calling

✓ Answer high-level calls from patients and the provider's office.
✓ Make outbound calls to referring doctors, patients and insurance companies to get updated information on patient accounts.
✓ Respond to RCM voice mail and e-mail in a timely manner.
✓ Communicate effectively with various departments within Revenue Cycle Management.
✓ Research explanation of benefits ( EOBs) and/or denials in the system to assist patients and explain benefits.
✓ Update billing system with updated patient demographic information.

Desired Candidate Profile:
✓ Excellent written and verbal communication skills
✓ Proficient with MS office and the ability to navigate multiple platforms
✓ Ability to learn Revenue Cycle Management workflows related to patient communication
✓ Strong customer service skills with the ability to resolve patient concerns
✓ Demonstrate soft skills to enhance patient's experience
✓ US/UK call center /BPO experience preferred

Job Types: Full-time, Regular / Permanent, Fresher

Salary: Up to ₹35,000.00 per month

Schedule:

Night shift
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

English (Preferred)
Shift availability:

Night Shift (Required)
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