Verified Job
Customer Support / TeleCaller
Part Time Telecaller – Hindi/English Process – Work From Office – NCR
Customer Support / TeleCaller
#640354
Remote / WFH
Job Description
SysTechCare Support is seeking dynamic and persuasive individuals for the position of Part-Time Telecaller to join our fast-paced call operations team in Delhi NCR. This role is ideal for freshers or experienced candidates looking to build a career in voice-based customer interaction. The selected candidates will handle both inbound and outbound calls in Hindi and English, assisting customers with queries, providing product/service information, and ensuring excellent client engagement.
Key Responsibilities
•
Make outbound calls to prospective customers to explain company products/services.
•
Answer incoming calls from existing clients and resolve inquiries efficiently.
•
Maintain a high level of customer satisfaction through professional communication.
•
Document customer interactions accurately in the CRM system.
•
Follow call scripts and adhere to company protocols.
•
Provide feedback on customer trends, recurring issues, or suggestions to the team lead.
•
Meet daily/weekly call targets and performance KPIs.
• Required Skills and Qualifications
•
Excellent communication skills in both Hindi and English (verbal and written).
•
Strong interpersonal and persuasion abilities.
•
Basic knowledge of telephone etiquette and customer handling.
•
Ability to multitask and remain calm under pressure.
•
Basic computer knowledge (MS Office, call logs, typing).
•
Must be comfortable with a voice-based profile.
• Experience
•
Freshers are welcome.
•
Previous experience in a call center, telemarketing, or BPO process will be an added advantage.
• Working Hours
•
Part-Time Shift Options:
Morning: 9:30 AM – 1:30 PM
Evening: 2:30 PM – 6:30 PM
•
Work Days: 6 days a week (Sunday off)
• Knowledge, Skills, and Abilities
•
Clear and pleasant voice with good diction.
•
Ability to quickly understand customer needs and provide solutions.
•
Familiarity with CRM or call management software (preferred).
•
Goal-oriented mindset and team collaboration spirit.
•
Ability to learn scripts, company procedures, and adapt to new challenges.
• Benefits
•
Fixed part-time salary with performance incentives.
•
On-the-job training provided by experienced professionals.
•
Career growth opportunities within the organization.
•
Clean, safe, and professional office environment.
•
Friendly and supportive team culture.
•
Convenient office location accessible via public transport.
• Why Join SysTechCare Support?
At SysTechCare Support, we believe in nurturing talent and providing a professional platform to grow in the customer service domain. Whether you are starting your career or seeking flexible part-time work, our company offers the tools, support, and environment for your success. You will be part of a customer-focused team that values your voice and contributions.
How to Apply
Ready to begin your journey with SysTechCare Support?
📩 Send your updated resume to us
📞 Or call us directly us to schedule a walk-in interview.
📍 Work Location: Delhi NCR (Exact office address will be shared upon shortlisting)
Key Responsibilities
•
Make outbound calls to prospective customers to explain company products/services.
•
Answer incoming calls from existing clients and resolve inquiries efficiently.
•
Maintain a high level of customer satisfaction through professional communication.
•
Document customer interactions accurately in the CRM system.
•
Follow call scripts and adhere to company protocols.
•
Provide feedback on customer trends, recurring issues, or suggestions to the team lead.
•
Meet daily/weekly call targets and performance KPIs.
• Required Skills and Qualifications
•
Excellent communication skills in both Hindi and English (verbal and written).
•
Strong interpersonal and persuasion abilities.
•
Basic knowledge of telephone etiquette and customer handling.
•
Ability to multitask and remain calm under pressure.
•
Basic computer knowledge (MS Office, call logs, typing).
•
Must be comfortable with a voice-based profile.
• Experience
•
Freshers are welcome.
•
Previous experience in a call center, telemarketing, or BPO process will be an added advantage.
• Working Hours
•
Part-Time Shift Options:
Morning: 9:30 AM – 1:30 PM
Evening: 2:30 PM – 6:30 PM
•
Work Days: 6 days a week (Sunday off)
• Knowledge, Skills, and Abilities
•
Clear and pleasant voice with good diction.
•
Ability to quickly understand customer needs and provide solutions.
•
Familiarity with CRM or call management software (preferred).
•
Goal-oriented mindset and team collaboration spirit.
•
Ability to learn scripts, company procedures, and adapt to new challenges.
• Benefits
•
Fixed part-time salary with performance incentives.
•
On-the-job training provided by experienced professionals.
•
Career growth opportunities within the organization.
•
Clean, safe, and professional office environment.
•
Friendly and supportive team culture.
•
Convenient office location accessible via public transport.
• Why Join SysTechCare Support?
At SysTechCare Support, we believe in nurturing talent and providing a professional platform to grow in the customer service domain. Whether you are starting your career or seeking flexible part-time work, our company offers the tools, support, and environment for your success. You will be part of a customer-focused team that values your voice and contributions.
How to Apply
Ready to begin your journey with SysTechCare Support?
📩 Send your updated resume to us
📞 Or call us directly us to schedule a walk-in interview.
📍 Work Location: Delhi NCR (Exact office address will be shared upon shortlisting)
