Part-time Concierge / Reception

Job details
Job type
Part-time
Shift and schedule
Weekend availability
Evening shift
Day shift
Shift work
 
Location
Blacktown NSW 2148
 
Benefits
Pulled from the full job description
Employee discount
Uniform provided
Employee assistance program
On-site parking
 
Full job description
Work at one of the largest and most successful venues in Western Sydney
Ongoing opportunities for training and development to help grow your career within the hospitality industry.
Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
Above award rates

We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.


About Us....

By any measure, the story of Workers Lifestyle Group is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.


About the Role:


As part of our Concierge team, you will be responsible for:

Welcoming Members and Guests in a friendly courteous manner
Signing in members and visitors, conducting ID checks and RSA assessments
Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
Answering questions about venues and providing all relevant information
Operating the public-address system to make any announcements to club patrons and staff
Processing tickets for shows and concerts and collecting payments
Updating details in membership system
Issuing Workers’ Gift Cards
Taking member bookings for the Club courtesy bus
Facilitate cloak room service; and
Any other reasonable duties as requested by Management.

Requirements:

12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred
Excellent communication, interpersonal skills and presentation
Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
Basic knowledge and skills in computer systems / programs including Outlook
Current NSW RSA / RCG competency card
Polite phone etiquette; and
Willing to work a mixture of day, evening and weekend shifts.

Benefits

Competitive above award rates
Employee Enterprise Agreement
Free onsite undercover parking
Uniforms provided
Staff Christmas Party
Staff events - Trivia, Paint Sip, Karaoke
Employee Assistance Program - up to 6 sessions annually
25% staff discount with our food vendors Marlos All Day and Lusso Bistro

Get to know us more at https://workerslifestylegroup.com.au/careers/


How to apply....

Provide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position.


If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.

 
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