Verified Job
Healthcare
Outpatient Services Rep
Healthcare
#724659
Remote / WFH
Brown University Health
Job Description
Job ID: JR-111375
Entity: Rhode Island Hospital
Location Name: Rhode Island Hospital
City, State: Providence, RI
Work Type: FULL TIME
Hours Per Week: 40
Shift: Day
Posted Date: 7/3/2026
SUMMARY
Under the general supervision of, but according to established policies and procedures, the incumbent performs various administrative duties to expedite each patient's visit for clinical care. These duties include:
Preparation of patient records
Registration and pre-registration activities
Problem resolution
Appointment scheduling
Co-payment preparation and collection
In addition, ancillary duties performed provide tracking and status of follow-up care as it pertains to specific diagnostic coding, billing/payment resolution, and generation of system reports, which reflect scheduling activities. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES
Schedules patients using the hospital's scheduling system. This includes establishing the appointment type, specific provider clinic, and appointment time. Schedules follow-up appointments using the online scheduling system. May schedule appointments for patients who need lab work, diagnostic imaging, or referral to other medical providers. Refers technical/clinical inquiries to appropriate personnel. Utilizes the online billing system to enter diagnosis/service codes from encounter sheets. This includes accurately entering the appropriate code in the hospital's billing system. Completes pre-registration and registration process using the online billing system. Verifies demographic data, insurance authorization information, co-pays, and physician. Collects co-payments and provides patients with receipts. Produces registration cards using the online system and card embosser. Photocopies front and back of insurance card. Confirms patient eligibility with insurance carriers and obtains visit authorizations as necessary. Provides mature, quality customer service to patients, their families, and/or their representatives. Mails informational material to new patients in advance of scheduled appointments. As necessary, contacts agencies outside the Hospital to obtain pertinent patient information and to coordinate clinic/treatment programs. Contacts third-party payors to obtain required pre-authorizations in accordance with established policies. Acts as an outpatient center receptionist. Makes telephone calls to patients as appointment reminders. Answers incoming calls. Returns phone calls to patients, physician offices, and other medical providers such as laboratory and radiology facilities. Greets arriving patients and verifies pertinent information and physician using the online billing system. Orients patients to the specific outpatient center as a hospital-based service. Interacts effectively with patients and their family members. Handles coding/billing within parameters as outlined in the department guideline. Using the online billing system enters diagnosis codes/service codes from encounter sheets. Verifies the appropriateness of the diagnostic code prior to entering in the billing system. Interacts with patients and Patient Financial Services in order to resolve billing issues, including denials. Appropriately refers patients to patient advocate for financial counseling. Obtains and organizes medical records for use by physicians and nurses. Ensures patient's file is complete prior to treatment/clinic visit including appropriate records, lab test results, and x-rays. Evaluates file prior to scheduled visit and follows up with other Hospital departments to obtain missing data. Prints reports using both the online scheduling and billing systems. Performs all duties in accordance with RIH's mission, the defined role of ambulatory care, and defined administrative/clerical rules, procedures, and policies. May respond to telephone calls/inquiries by rotating into a centralized setting (i.e., a call room).
ADDENDUM: Referral Management
Utilizes two systems simultaneously: Epic is used for scheduling and registration, and Cedaron is used for patient documentation. Experience obtaining authorizations and ability to follow and track insurance plan frequency rules and monitor benefit limits accurately and timely. Ability to effectively multitask scheduling appointments while answering the phone and checking in and checking out patients of Rehabilitation Services. Knowledge base of patient diagnosis, to ensure that the patient is triaged and scheduled with the appropriate clinical therapist. Ability to schedule patients with multiple appointments with multiple professions, i.e., Physical Therapy, Occupational Therapy, Speech-Language Pathology, and Aquatic Therapy. Scan documents into Epic. Manage work queue for registration errors.
MINIMUM QUALIFICATIONS
BASIC KNOWLEDGE:
High School Diploma or equivalent
Demonstrated knowledge of PC skills using the Windows operating system environment and accompanying software packages
Must have knowledge of medical billing routines for physician office practice
Must also have knowledge of medical terminology, diagnosis codes, and procedure codes
Must use and have knowledge of courteous telephone technique and good customer service skills
EXPERIENCE:
Six months experience coding and billing using online billing system
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Walking, sitting, standing throughout the day in clinic setting
PAY RANGE
$21.90-$22.91
LOCATION
Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
WORK TYPE
Monday-Thursday 10-6:30, Friday 9:30-6, occasional Saturday rotation
WORK SHIFT
Day
DRIVING REQUIRED
No
UNION
International Brotherhood Teamsters
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
Entity: Rhode Island Hospital
Location Name: Rhode Island Hospital
City, State: Providence, RI
Work Type: FULL TIME
Hours Per Week: 40
Shift: Day
Posted Date: 7/3/2026
SUMMARY
Under the general supervision of, but according to established policies and procedures, the incumbent performs various administrative duties to expedite each patient's visit for clinical care. These duties include:
Preparation of patient records
Registration and pre-registration activities
Problem resolution
Appointment scheduling
Co-payment preparation and collection
In addition, ancillary duties performed provide tracking and status of follow-up care as it pertains to specific diagnostic coding, billing/payment resolution, and generation of system reports, which reflect scheduling activities. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES
Schedules patients using the hospital's scheduling system. This includes establishing the appointment type, specific provider clinic, and appointment time. Schedules follow-up appointments using the online scheduling system. May schedule appointments for patients who need lab work, diagnostic imaging, or referral to other medical providers. Refers technical/clinical inquiries to appropriate personnel. Utilizes the online billing system to enter diagnosis/service codes from encounter sheets. This includes accurately entering the appropriate code in the hospital's billing system. Completes pre-registration and registration process using the online billing system. Verifies demographic data, insurance authorization information, co-pays, and physician. Collects co-payments and provides patients with receipts. Produces registration cards using the online system and card embosser. Photocopies front and back of insurance card. Confirms patient eligibility with insurance carriers and obtains visit authorizations as necessary. Provides mature, quality customer service to patients, their families, and/or their representatives. Mails informational material to new patients in advance of scheduled appointments. As necessary, contacts agencies outside the Hospital to obtain pertinent patient information and to coordinate clinic/treatment programs. Contacts third-party payors to obtain required pre-authorizations in accordance with established policies. Acts as an outpatient center receptionist. Makes telephone calls to patients as appointment reminders. Answers incoming calls. Returns phone calls to patients, physician offices, and other medical providers such as laboratory and radiology facilities. Greets arriving patients and verifies pertinent information and physician using the online billing system. Orients patients to the specific outpatient center as a hospital-based service. Interacts effectively with patients and their family members. Handles coding/billing within parameters as outlined in the department guideline. Using the online billing system enters diagnosis codes/service codes from encounter sheets. Verifies the appropriateness of the diagnostic code prior to entering in the billing system. Interacts with patients and Patient Financial Services in order to resolve billing issues, including denials. Appropriately refers patients to patient advocate for financial counseling. Obtains and organizes medical records for use by physicians and nurses. Ensures patient's file is complete prior to treatment/clinic visit including appropriate records, lab test results, and x-rays. Evaluates file prior to scheduled visit and follows up with other Hospital departments to obtain missing data. Prints reports using both the online scheduling and billing systems. Performs all duties in accordance with RIH's mission, the defined role of ambulatory care, and defined administrative/clerical rules, procedures, and policies. May respond to telephone calls/inquiries by rotating into a centralized setting (i.e., a call room).
ADDENDUM: Referral Management
Utilizes two systems simultaneously: Epic is used for scheduling and registration, and Cedaron is used for patient documentation. Experience obtaining authorizations and ability to follow and track insurance plan frequency rules and monitor benefit limits accurately and timely. Ability to effectively multitask scheduling appointments while answering the phone and checking in and checking out patients of Rehabilitation Services. Knowledge base of patient diagnosis, to ensure that the patient is triaged and scheduled with the appropriate clinical therapist. Ability to schedule patients with multiple appointments with multiple professions, i.e., Physical Therapy, Occupational Therapy, Speech-Language Pathology, and Aquatic Therapy. Scan documents into Epic. Manage work queue for registration errors.
MINIMUM QUALIFICATIONS
BASIC KNOWLEDGE:
High School Diploma or equivalent
Demonstrated knowledge of PC skills using the Windows operating system environment and accompanying software packages
Must have knowledge of medical billing routines for physician office practice
Must also have knowledge of medical terminology, diagnosis codes, and procedure codes
Must use and have knowledge of courteous telephone technique and good customer service skills
EXPERIENCE:
Six months experience coding and billing using online billing system
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Walking, sitting, standing throughout the day in clinic setting
PAY RANGE
$21.90-$22.91
LOCATION
Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
WORK TYPE
Monday-Thursday 10-6:30, Friday 9:30-6, occasional Saturday rotation
WORK SHIFT
Day
DRIVING REQUIRED
No
UNION
International Brotherhood Teamsters
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
