Verified Job
Back Office / Data Entry
Order Entry Specialist/ Customer Service
Back Office / Data Entry
#671475
Remote / WFH
Job Description
Job Title: Order Entry Specialist/Customer Service
Location: Houston, TX 77023; In-Office Only Position
Position Summary:
The Order Entry Specialist/Customer Service plays a critical role in supporting sales, operations, and customer experience for a commercial office furniture dealer. This position is responsible for accurate order entry, sales support, and front-line customer interaction. The ideal candidate will demonstrate extreme attention to detail, strong numerical accuracy, and exceptional organizational skills while managing multiple priorities in a fast-paced environment.
Key Responsibilities:
Order Entry & Processing
Accurately enter customer orders into the order management system, ensuring correct product specifications, pricing, quantities, discounts, and freight terms
Review quotes, contracts, and purchase orders for accuracy and compliance prior to order submission
Verify product codes, finishes, dimensions, lead times, and manufacturer requirements
Track orders from placement through delivery and installation
Coordinate incoming deliveries with warehouse team
Process order changes, acknowledgments, cancellations, and revisions with a high level of accuracy
Customer Service & Sales Support
Provide direct support to sales representatives and project teams
Serve as a primary point of contact for customers, manufacturers, and internal staff regarding order status, lead times, and delivery schedules
Greet customers and visitors professionally, creating a positive first impression
Assist answering and routing incoming phone calls
Assist sales staff with pricing, order documentation, and follow-up as needed
Data Accuracy & Documentation
Reconcile manufacturer acknowledgments against original orders and promptly identify discrepancies
Maintain accurate and well-organized electronic records, including orders, change orders, and correspondence
Support invoicing accuracy and resolve billing discrepancies
Administrative & Office Support
Perform general administrative duties as needed, including filing, data entry, scheduling, and correspondence
Assist with internal reporting, order audits, and process improvements
Support day-to-day office operations to ensure efficiency and organization
Required Skills & Qualifications
Extreme attention to detail and a high level of accuracy
Strong numerical skills and comfort working with pricing, quantities, and calculations
Highly organized with the ability to manage multiple tasks and deadlines
Excellent verbal and written communication skills
Proficiency with Microsoft Office and Quickbooks
Professional demeanor with strong customer service skills
Ability to work independently and collaboratively in a team environment
Preferred Qualifications:
Experience in the commercial office furniture industry is strongly preferred and will be given priority consideration
Familiarity with manufacturer pricing, discount structures, specifications, and lead times
Experience supporting sales teams and working in a customer-facing role
Work Environment & Expectations:
Fast-paced, detail-oriented environment
High volume of orders requiring accuracy and consistency
Regular interaction with customers, sales teams, and manufacturers
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Retirement plan
Location: Houston, TX 77023; In-Office Only Position
Position Summary:
The Order Entry Specialist/Customer Service plays a critical role in supporting sales, operations, and customer experience for a commercial office furniture dealer. This position is responsible for accurate order entry, sales support, and front-line customer interaction. The ideal candidate will demonstrate extreme attention to detail, strong numerical accuracy, and exceptional organizational skills while managing multiple priorities in a fast-paced environment.
Key Responsibilities:
Order Entry & Processing
Accurately enter customer orders into the order management system, ensuring correct product specifications, pricing, quantities, discounts, and freight terms
Review quotes, contracts, and purchase orders for accuracy and compliance prior to order submission
Verify product codes, finishes, dimensions, lead times, and manufacturer requirements
Track orders from placement through delivery and installation
Coordinate incoming deliveries with warehouse team
Process order changes, acknowledgments, cancellations, and revisions with a high level of accuracy
Customer Service & Sales Support
Provide direct support to sales representatives and project teams
Serve as a primary point of contact for customers, manufacturers, and internal staff regarding order status, lead times, and delivery schedules
Greet customers and visitors professionally, creating a positive first impression
Assist answering and routing incoming phone calls
Assist sales staff with pricing, order documentation, and follow-up as needed
Data Accuracy & Documentation
Reconcile manufacturer acknowledgments against original orders and promptly identify discrepancies
Maintain accurate and well-organized electronic records, including orders, change orders, and correspondence
Support invoicing accuracy and resolve billing discrepancies
Administrative & Office Support
Perform general administrative duties as needed, including filing, data entry, scheduling, and correspondence
Assist with internal reporting, order audits, and process improvements
Support day-to-day office operations to ensure efficiency and organization
Required Skills & Qualifications
Extreme attention to detail and a high level of accuracy
Strong numerical skills and comfort working with pricing, quantities, and calculations
Highly organized with the ability to manage multiple tasks and deadlines
Excellent verbal and written communication skills
Proficiency with Microsoft Office and Quickbooks
Professional demeanor with strong customer service skills
Ability to work independently and collaboratively in a team environment
Preferred Qualifications:
Experience in the commercial office furniture industry is strongly preferred and will be given priority consideration
Familiarity with manufacturer pricing, discount structures, specifications, and lead times
Experience supporting sales teams and working in a customer-facing role
Work Environment & Expectations:
Fast-paced, detail-oriented environment
High volume of orders requiring accuracy and consistency
Regular interaction with customers, sales teams, and manufacturers
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Retirement plan
