Verified Job
Customer Support / TeleCaller
Order & Client Success Coordinator
Customer Support / TeleCaller
#700832
Remote / WFH
Job Description
Master Casting & CAD is a full-service jewelry manufacturing partner serving fine jewelry stores across the U.S. for over 20 years.
We handle everything from CAD design to casting, finishing, and stone setting. Our clients rely on us for consistent quality, fast turnaround, and a smooth, professional experience.
What This Role Is
This role sits at the center of our operation—connecting incoming orders, client communication, and production.
You will:
• Get new orders into production quickly and accurately
• Communicate with clients to move projects forward
• Send estimates and actively work to get them approved
This is not a passive role. We’re looking for someone who is proactive, detail-oriented, and motivated to get things done.
Key ResponsibilitiesOrder Processing (Core Function)
• Process incoming orders and prepare job packets for production
• Ensure all required information is present before jobs begin
• Keep orders moving efficiently through the system
Estimates & Revenue Follow-Up
• Send estimates to clients
• Follow up to get approvals and move jobs forward
• Proactively look for ways to increase approval rates
• Treat this as a light sales function (without being pushy)
Client Communication
• Request missing information (files, specs, details)
• Provide updates and keep clients informed
• Maintain clear, professional communication at all times
• Escalate complex or frustrated client situations when needed
Internal Coordination
• Work with estimating and production teams
• Help prioritize and track active jobs
• Ensure smooth handoffs between departments
What We’re Looking ForMust-Have Traits
• Strong attention to detail (small mistakes matter in this work)
• High work ethic – stays productive and looks for the next task
• Takes initiative – doesn’t wait to be told what to do
• Organized and efficient – can handle multiple jobs at once
Nice to Have (Not Required)
• Jewelry or manufacturing experience
• Familiarity with CAD files or technical products
• Experience in a fast-paced environment
We will train the right person on our process, terminology, and systems.
Work Environment
• In-office role (Chicago, near Midway Airport)
• Fast-paced with consistent workflow
• Team-oriented but requires individual ownership
Compensation
• Starting around $18/hour
• Additional earnings through performance-based incentives tied to approved estimates
• Opportunity for growth as you develop in the role
Growth Opportunity
This role is designed as a starting point.
High performers can grow into:
• Account Manager
• Client Success
• Operations roles
Who This Role Is NOT For
• Someone looking for a slow or low-responsibility job
• Someone who needs constant direction
• Someone with inconsistent availability
Who Will Succeed Here
Someone who:
• Likes staying busy
• Takes pride in getting things right
• Enjoys both operations + client interaction
• Wants to grow into a larger role over time
Pay: $18.00 - $22.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Paid time off
Shift availability:
• Day Shift (Required)
Work Location: In person
We handle everything from CAD design to casting, finishing, and stone setting. Our clients rely on us for consistent quality, fast turnaround, and a smooth, professional experience.
What This Role Is
This role sits at the center of our operation—connecting incoming orders, client communication, and production.
You will:
• Get new orders into production quickly and accurately
• Communicate with clients to move projects forward
• Send estimates and actively work to get them approved
This is not a passive role. We’re looking for someone who is proactive, detail-oriented, and motivated to get things done.
Key ResponsibilitiesOrder Processing (Core Function)
• Process incoming orders and prepare job packets for production
• Ensure all required information is present before jobs begin
• Keep orders moving efficiently through the system
Estimates & Revenue Follow-Up
• Send estimates to clients
• Follow up to get approvals and move jobs forward
• Proactively look for ways to increase approval rates
• Treat this as a light sales function (without being pushy)
Client Communication
• Request missing information (files, specs, details)
• Provide updates and keep clients informed
• Maintain clear, professional communication at all times
• Escalate complex or frustrated client situations when needed
Internal Coordination
• Work with estimating and production teams
• Help prioritize and track active jobs
• Ensure smooth handoffs between departments
What We’re Looking ForMust-Have Traits
• Strong attention to detail (small mistakes matter in this work)
• High work ethic – stays productive and looks for the next task
• Takes initiative – doesn’t wait to be told what to do
• Organized and efficient – can handle multiple jobs at once
Nice to Have (Not Required)
• Jewelry or manufacturing experience
• Familiarity with CAD files or technical products
• Experience in a fast-paced environment
We will train the right person on our process, terminology, and systems.
Work Environment
• In-office role (Chicago, near Midway Airport)
• Fast-paced with consistent workflow
• Team-oriented but requires individual ownership
Compensation
• Starting around $18/hour
• Additional earnings through performance-based incentives tied to approved estimates
• Opportunity for growth as you develop in the role
Growth Opportunity
This role is designed as a starting point.
High performers can grow into:
• Account Manager
• Client Success
• Operations roles
Who This Role Is NOT For
• Someone looking for a slow or low-responsibility job
• Someone who needs constant direction
• Someone with inconsistent availability
Who Will Succeed Here
Someone who:
• Likes staying busy
• Takes pride in getting things right
• Enjoys both operations + client interaction
• Wants to grow into a larger role over time
Pay: $18.00 - $22.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Paid time off
Shift availability:
• Day Shift (Required)
Work Location: In person
