Verified Job
Jobs
Operations Team Member (E-commerce)
Jobs
#662962
Full Time
Job Description
Pay
$29 - $33 an hour
Job type
Part-time
Full-time
Location
Williamstown North VIC 3016•Hybrid work
Full job description
About the role
We’re looking for an energetic Operations Team Member to handle customer communication and day-to-day order operations.
You’ll reply to customers on social media, email, and e-commerce platforms, check orders and disputes, follow SOPs, and make sure nothing is missed or left unresolved.
This is an onsite, fast-paced role for someone who enjoys interacting with people and staying organised.
Please note: This is an operations role, not a marketing or content creation role.
You will be handling customer enquiries, orders, disputes, and follow-ups using structured SOPs.
If you’re looking for a creative, influencer, or social media content role, this position will not be suitable.
What you’ll be doing
Replying to customers on:
Social media (Instagram, Facebook, Messenger)
Email
E-commerce platforms
Checking orders, disputes, and messages daily
Following SOPs to respond correctly
Escalating issues to the right team member
Following up outstanding or expired orders
Keeping clear notes so issues don’t fall through
Who this role suits
Outgoing, extroverted, and high-energy
Confident written communication
Organised and proactive with follow-ups
Comfortable handling customer issues calmly
Able to follow SOPs and instructions
Nice to have
Customer service or e-commerce experience
Experience replying to customers on social media
Operations, warehouse, or logistics background
Previous work experience demonstrating strong work ethic and reliability
Job Types: Full-time, Part-time
Pay: $29.00 – $33.00 per hour
Expected hours: No less than 21 per week
Work Location: Hybrid remote in Williamstown North VIC 3016
$29 - $33 an hour
Job type
Part-time
Full-time
Location
Williamstown North VIC 3016•Hybrid work
Full job description
About the role
We’re looking for an energetic Operations Team Member to handle customer communication and day-to-day order operations.
You’ll reply to customers on social media, email, and e-commerce platforms, check orders and disputes, follow SOPs, and make sure nothing is missed or left unresolved.
This is an onsite, fast-paced role for someone who enjoys interacting with people and staying organised.
Please note: This is an operations role, not a marketing or content creation role.
You will be handling customer enquiries, orders, disputes, and follow-ups using structured SOPs.
If you’re looking for a creative, influencer, or social media content role, this position will not be suitable.
What you’ll be doing
Replying to customers on:
Social media (Instagram, Facebook, Messenger)
E-commerce platforms
Checking orders, disputes, and messages daily
Following SOPs to respond correctly
Escalating issues to the right team member
Following up outstanding or expired orders
Keeping clear notes so issues don’t fall through
Who this role suits
Outgoing, extroverted, and high-energy
Confident written communication
Organised and proactive with follow-ups
Comfortable handling customer issues calmly
Able to follow SOPs and instructions
Nice to have
Customer service or e-commerce experience
Experience replying to customers on social media
Operations, warehouse, or logistics background
Previous work experience demonstrating strong work ethic and reliability
Job Types: Full-time, Part-time
Pay: $29.00 – $33.00 per hour
Expected hours: No less than 21 per week
Work Location: Hybrid remote in Williamstown North VIC 3016
