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Operations Team Lead | BPO

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BPO Jobs

1 month

India

Telangana

Hyderabad Get directions →

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ID: 3403

Published 1 month ago by Strategic Talent Partner

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In BPO Jobs category

Hyderabad, Telangana, India

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Roles Responsibilities:
• Supervising Schedule Adherence
• Supervising Team requirements and Metrics
• Handling research on product related issues
• Handling Team Updates
• Execution of Analysing QA, DSAT analysis and provide feedback to the team
• To share daily report on activities
• Participating in Client calls to share challenges and solutions to overcome
• Random audits on top call drivers, BQ agents’ transactions and share feedback
• Coaching and Feedback sessions for the associates who are having challenges
• To review escalations from associates to development team and assign those to the respective POCs Read more

Published on 2025/09/10. Modified on 2025/09/10.

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