Operations Manager - BPO/ Contact Centre

Multi Recruit


Manager - Customer Service - B2C
Multi Recruit • Bengaluru, Karnataka • via IIM Jobs
Full–time
No Degree Mentioned
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Job description
- As the Manager VIP customer Service, you'll lead a crew of 40+ passionate advisors who don't just handle calls-they rewrite love stories. This isn't just customer service-it's customer obsession.

- You'll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You'll own outcomes, not just outputs. Real connections > cold conversions.

- If you...
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Movate


Operations Manager - BPO/ Contact Centre
Movate • Chennai, Tamil Nadu • via LinkedIn
3 days ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on Job Referral
Apply on Jobrapido.com
Job description
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities
• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Prepare annual performance review and reevaluate processes
• Ensure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business

Qualifications
• 3+ years of experience in a similar role
• Proficiency with Microsoft Office
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business