Operations Executive

Travelxp, a pioneer in Travel Content, is seeking an Operations Executive to join its operations team. You will help with Individual traveler bookings and ensure that all operations for proposals and reservations are completed in a timely manner. You will also work closely with key suppliers including Destination Management Consultants, major Travel and Tour Operators. To develop and maintain excellent consultative communication skills to manage clients' expectations and to have total responsibility for all their travelling needs, our Operations Executive will manage all aspects of travel operations and be creative with it.

RESPONSIBILITIES

• Handle tour assignments and day-to-day operations.

• Should be service-oriented with strong multi-tasking skills.

• Able to think clearly in emergencies and ensure smooth tour operations in accordance with schedules.

• Creating, negotiating and executing Tour Itinerary for various destinations according to customer’s needs.

• Creating and identifying opportunities to maximize revenues in terms of Tour Packages.

• Ensure accurate and timely reporting of vendors' performance

• . Evaluate how latest technology trends can be leveraged to improve productivity and innovation.

• Manage escalated contractual issues with existing vendors.

• Monitor adherence to service level standards by vendors.

• Recommend improvements to customer service experience.

• Schedule tour guiding assignments based on fit and availability on overall.

SKILLS REQUIRED:

• 0-2years of work experience, preferably in travel & tourism industry

• Self-motivated and Team player

• Multi tasker

• Exceptionally good communication and interpersonal skills

• Strong negotiation skills