Operations & Customer Support Administrato

We are looking for a capable and proactive Operations & Customer Support Administrator to help run

our growing business, which designs and manufactures educational robotics products from our

workshop in Chalford.

This is a varied and hands-on role at the centre of a small, fast-moving team. You will play a key part

in keeping the business running smoothly day to day, supporting customers, coordinating orders, and

ensuring operations are well organised and efficient.

We are a small company, so this role suits someone who enjoys responsibility, variety, and being

trusted to get things done without needing constant direction.

This is a full-time, office/workshop-based role.

What you’ll be responsible for

You will take ownership of a range of operational and customer-facing activities, including:

Customer & Communication

Managing day-to-day customer enquiries and ensuring timely responses and updates

Building strong customer relationships and maintaining accurate records

Handling returns, warranties, and resolving customer issues

Orders & Sales Support

Preparing customer quotes and processing orders

Tracking orders through to fulfilment and ensuring a smooth customer experience

Supporting repeat business through customer follow-ups

Finance & Administration

Supporting bookkeeping activities including expense tracking and VAT-related administration

Assisting with credit control and managing outstanding payments

Maintaining accurate and well-organised business records

Logistics & Workshop Coordination

Coordinating deliveries and liaising with couriers and suppliers

Preparing, packing, and checking products before dispatch

Supporting quality control to ensure orders are accurate and complete