Verified Job
Receptionist
Operations & Admin Lead
Receptionist
#672045
Remote / WFH
Job Description
$24 - $28 an hour
30 hrs/wk, Day shift
Brookhaven, GA 30329
Profile insights
Find out how your skills align with the job description
Skills
Do you have experience in Patience?
Full job description
Operations & Admin Lead
The Studios Brookhaven
Part-Time ~30 hours/week Typically 1:00–7:00pm
About us
The Studios Brookhaven is a growing arts and athletics studio serving families across the Brookhaven area. We offer high-quality programs in music, dance, theater, ninja, and more, with a strong focus on professionalism, community, and thoughtful operations behind the scenes. Our goal is to create a calm, well-run environment where kids thrive and staff are supported.
Role Overview
The Operations & Admin Lead is the operational backbone of The Studios Brookhaven during peak hours. This role owns front-desk operations and backend administrative systems, ensuring families are supported, staff are equipped, and daily studio operations run smoothly without escalation to ownership.
This position is designed as a growth role, with a clear path to full-time Operations Manager and eventually Director of Operations for the right candidate.
Core Responsibilities
Front Desk & Parent Experience (Peak Hours)
Serve as the primary point of contact for parents and families during studio hours
Confidently handle questions related to:
Enrollment
Scheduling
Billing
Policies
Create a calm, professional, and welcoming environment at the front desk
Resolve most parent issues independently using established systems and policies
Administrative & Operations Ownership
Own day-to-day administrative operations using Amilia (company-wide registration software)
Process:
Billing adjustments
Cancellations and prorations
Schedule changes
Account updates
Maintain accurate records and ensure operational consistency
Manage inboxes and parent communication with professionalism and clarity
Identify recurring issues and help improve processes over time
Internal Coordination
Assign clearly defined execution tasks to the Floor Manager during daytime hours
Coordinate with:
Floor Manager (daily flow and coverage)
Director of Education for education-related needs
Ensure instructors have what they need before classes begin
Escalate only true exceptions — not routine questions
Systems & Process Development
Learn and document how the studio operates
Help improve workflows, checklists, and internal procedures
Support onboarding and training of future admin/front desk staff
Contribute to operational stability as the studio grows
What This Role Is Not
This is not a passive receptionist role
This is not a temporary or filler position
This role is expected to think, learn systems, and take ownership — within clearly defined lanes
Ideal Candidate Profile
Highly organized and detail-oriented
Comfortable with systems, software, and processes
Confident communicating with parents and staff
Calm under pressure and able to prioritize in real time
Takes pride in “things running well”
Interested in growing into an operations leadership role
Experience in education, studios, nonprofits, or small businesses is a plus
Schedule
Approximately 30 hours per week
Core hours typically 1:00–7:00pm
Occasional flexibility for events or peak seasons
Growth Path
Transition to full-time Operations Manager within 6–12 months for the right candidate
Long-term potential to grow into Director of Operations
Pay Range:
$24–28/hour
You can apply here on indeed or email your resume to info@thestudiosbrookhaven.com. Rather than a cover letter, please include a short note as to why this position is appealing to you.
Pay: $24.00 - $28.00 per hour
Expected hours: 30.0 per week
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
©2026 Indeed
Your Privacy Choices
Accessibility at Indeed
Privacy Center and Ad Choices
Terms
30 hrs/wk, Day shift
Brookhaven, GA 30329
Profile insights
Find out how your skills align with the job description
Skills
Do you have experience in Patience?
Full job description
Operations & Admin Lead
The Studios Brookhaven
Part-Time ~30 hours/week Typically 1:00–7:00pm
About us
The Studios Brookhaven is a growing arts and athletics studio serving families across the Brookhaven area. We offer high-quality programs in music, dance, theater, ninja, and more, with a strong focus on professionalism, community, and thoughtful operations behind the scenes. Our goal is to create a calm, well-run environment where kids thrive and staff are supported.
Role Overview
The Operations & Admin Lead is the operational backbone of The Studios Brookhaven during peak hours. This role owns front-desk operations and backend administrative systems, ensuring families are supported, staff are equipped, and daily studio operations run smoothly without escalation to ownership.
This position is designed as a growth role, with a clear path to full-time Operations Manager and eventually Director of Operations for the right candidate.
Core Responsibilities
Front Desk & Parent Experience (Peak Hours)
Serve as the primary point of contact for parents and families during studio hours
Confidently handle questions related to:
Enrollment
Scheduling
Billing
Policies
Create a calm, professional, and welcoming environment at the front desk
Resolve most parent issues independently using established systems and policies
Administrative & Operations Ownership
Own day-to-day administrative operations using Amilia (company-wide registration software)
Process:
Billing adjustments
Cancellations and prorations
Schedule changes
Account updates
Maintain accurate records and ensure operational consistency
Manage inboxes and parent communication with professionalism and clarity
Identify recurring issues and help improve processes over time
Internal Coordination
Assign clearly defined execution tasks to the Floor Manager during daytime hours
Coordinate with:
Floor Manager (daily flow and coverage)
Director of Education for education-related needs
Ensure instructors have what they need before classes begin
Escalate only true exceptions — not routine questions
Systems & Process Development
Learn and document how the studio operates
Help improve workflows, checklists, and internal procedures
Support onboarding and training of future admin/front desk staff
Contribute to operational stability as the studio grows
What This Role Is Not
This is not a passive receptionist role
This is not a temporary or filler position
This role is expected to think, learn systems, and take ownership — within clearly defined lanes
Ideal Candidate Profile
Highly organized and detail-oriented
Comfortable with systems, software, and processes
Confident communicating with parents and staff
Calm under pressure and able to prioritize in real time
Takes pride in “things running well”
Interested in growing into an operations leadership role
Experience in education, studios, nonprofits, or small businesses is a plus
Schedule
Approximately 30 hours per week
Core hours typically 1:00–7:00pm
Occasional flexibility for events or peak seasons
Growth Path
Transition to full-time Operations Manager within 6–12 months for the right candidate
Long-term potential to grow into Director of Operations
Pay Range:
$24–28/hour
You can apply here on indeed or email your resume to info@thestudiosbrookhaven.com. Rather than a cover letter, please include a short note as to why this position is appealing to you.
Pay: $24.00 - $28.00 per hour
Expected hours: 30.0 per week
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
©2026 Indeed
Your Privacy Choices
Accessibility at Indeed
Privacy Center and Ad Choices
Terms
