Operational Excellence Enablement Lead, Toronto (ON, CA)

Location
150 King Street West Suite 1000, Toronto, ON M5H 1J+
 
Full job description
Location: Toronto, ON, CA

About the Role

Together with the Head Operational Excellence, the Operational Excellence Enablement Lead will play a key role in driving and sustaining a culture of operational excellence within LH Re. This role will lead the enablement of Market Units, ensuring they are equipped with the necessary processes, understanding and capabilities to achieve operational excellence. Essential to this support will be a good understanding of LH Re processes and operating model.

Key Responsibilities:
Build strong relationships with key stakeholders, including senior leaders and Market Unit managers, to ensure buy-in and support for operational excellence initiatives.
Lead close collaboration with Market Units to drive operational excellence initiatives, ensuring alignment with the company’s strategic objectives.
Facilitate the sharing of best practices and lessons learned across the organization to drive innovation and operational improvements.
Develop and implement training programs and workshops to enhance the Operational Excellence capabilities of the Market Units.
Identify, evaluate, and implement process improvement opportunities across Market Units to optimize efficiency and effectiveness.
Establish and monitor key performance indicators (KPIs) to track progress and ensure continuous improvement.
Lead change management efforts to ensure smooth implementation of new processes and practices within Market Units.
Ensure all operational processes adhere to company standards, industry regulations, and compliance requirements.
About the Team


This team will be pivotal in the design, actions and building of sustainable and systematic capability of continuous operational improvements for LH Re. It will be part of the LH Business Excellence team, with a scope to cover all of BU LH Re. The teams mandate consisting of two key pillars:
1. Provide E2E Operational Excellence Enablement across LH Re, with a focus on continuous process improvement support for the seven Market Unit around the globe
2. Drive E2E Operational Excellence Controllership across LH Re, with a focus on process adherence, the related operational metrics as well as the systematic oversight of agreed improvement actions

About You


Substantial experience in operational excellence, process improvement, or a related role, with a proven track record of success.
Strong LH Re Process KnowledgeProficiency in process improvement methodologies such as Lean, Six Sigma, or similar.
Excellent analytical and problem-solving abilities.
Exceptional communication and interpersonal skills.
Ability to work collaboratively with cross-functional teams.
Proficiency in data analysis and performance measurement tools.
Ability to think strategically and develop long-term plans for operational excellence.
Adaptability to navigate and lead through change effectively.
Focus on achieving high-quality results and meeting deadlines.
Encourage and implement innovative solutions to enhance operational efficiency.
Commitment to understanding and meeting the needs of internal and external customers.
About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property Casualty and Life Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.


Keywords:
Reference Code: 134018

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