Verified Job
Other Jobs
Operation executive
Other Jobs
#799694
Remote / WFH
App2mobile.com
Job Description
Job Description: Operations Executive (US Process)
Location: Gurgaon (Gurugram), Haryana, India
Experience: 1+ years
Education: B.Tech (Bachelor of Technology)
1. Position Overview
We are looking for a Customer Support & Operations US-based customers and support day-to-day operational activities. The ideal candidate will have at least 1 years of experience in customer support processes and a strong technical/analytical background with a B.Tech degree.
You will be responsible for managing customer queries over email, and chat, coordinating with internal teams, and ensuring smooth execution of operational tasks.
2. Key Responsibilities
· Provide first-lsupport for product/service queries, basic troubleshooting, and account-related issues.
· Log, track, and update customer interactions in the CRM / ticketing system accurately.
· Coordinate with operations, technical, and sales teams to resolve customer issues within defined SLAs.
· Monitor daily operations tasks such as order processing, follow-ups, escalations, and reporting.
· Prepare and maintain daily/weekly MIS reports, dashboards, and documentation related to support and operations.
Location: Gurgaon (Gurugram), Haryana, India
Experience: 1+ years
Education: B.Tech (Bachelor of Technology)
1. Position Overview
We are looking for a Customer Support & Operations US-based customers and support day-to-day operational activities. The ideal candidate will have at least 1 years of experience in customer support processes and a strong technical/analytical background with a B.Tech degree.
You will be responsible for managing customer queries over email, and chat, coordinating with internal teams, and ensuring smooth execution of operational tasks.
2. Key Responsibilities
· Provide first-lsupport for product/service queries, basic troubleshooting, and account-related issues.
· Log, track, and update customer interactions in the CRM / ticketing system accurately.
· Coordinate with operations, technical, and sales teams to resolve customer issues within defined SLAs.
· Monitor daily operations tasks such as order processing, follow-ups, escalations, and reporting.
· Prepare and maintain daily/weekly MIS reports, dashboards, and documentation related to support and operations.
