Verified Job
Work from home
Onsite Senior IT Customer Support Manager (Phoenix AZ)
Work from home
#670334
Remote / WFH
Job Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, TexcelVision Inc., is seeking the following. Apply via Dice today!
Position Summary:
The Senior Manager, IT Customer Support leads and manages all aspects of customer-facing IT services for the Client This includes overseeing the IT Service Desk, desktop support operations, and client device management across the agency. Responsible for driving continuous improvement, maturing IT service management (ITSM) processes, and ensuring IT customer support services are highly efficient, reliable, and directly integrated with the CISO's security initiatives to protect sensitive taxpayer data and agency assets.
Supervision:
This position has one supervisory direct report who oversees a team size of 7 to 8 individual contributors in IT Service Desk and System Administration roles
Position Summary:
The Senior Manager, IT Customer Support leads and manages all aspects of customer-facing IT services for the Client This includes overseeing the IT Service Desk, desktop support operations, and client device management across the agency. Responsible for driving continuous improvement, maturing IT service management (ITSM) processes, and ensuring IT customer support services are highly efficient, reliable, and directly integrated with the CISO's security initiatives to protect sensitive taxpayer data and agency assets.
Supervision:
This position has one supervisory direct report who oversees a team size of 7 to 8 individual contributors in IT Service Desk and System Administration roles
