Online Operations Coordinator

PROLIM (www.prolim.com) is currently seeking Senior Online Operations Coordinator for one of our top Client for Location: Austin, TX

Qualified candidates can directly send your updated resume and contact info via email: vishal.tigalannavar@prolim.com

Primary (80%):
High-touch partner support across two channels
Root cause analysis & troubleshooting complex issues
Cross-functional coordination during escalations
Respond to partner inquiries (features, bugs, ops issues)
Identify trends & provide actionable feedback
Secondary (20%):
Workflow improvement & documentation
Product/issue specialization
Knowledge resource development
Training new employees
Must-Have Qualifications
Experience:
3+ years in ops, customer/technical support, or partner management
Proven record resolving complex issues
Global/cross-cultural collaboration
Core Competencies:
Analytical problem-solving & compliance awareness
Clear written communication (templates, professional tone)
Technical investigations across multiple systems
Navigating ambiguity & low-volume/high-complexity tickets
Collaboration & escalation management
Strong operational judgment
Technical:
Excellent written English
Excel/data tools proficiency


About PROLIM Corporation

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.

Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.