Verified Job
Customer Support / TeleCaller
Online Chat Assistant
Customer Support / TeleCaller
#583821
Remote / WFH
Job Description
About Us: Domestic Goddess Housekeeping Experts is a leading provider of professional housekeeping services across Canada. We pride ourselves on delivering exceptional service and creating a clean, comfortable environment for our clients. Our team is dedicated to excellence, and we are looking for a motivated Online Chat Assistant to join our growing family.
Job Description: As an Online Chat Assistant, you will be the first point of contact for our clients seeking information about our services. Your primary responsibility will be to engage with customers through our online chat platform, providing them with timely and accurate information, answering inquiries, and assisting with bookings.
Key Responsibilities:
Respond to customer inquiries via online chat in a friendly and professional manner.
Provide information about our housekeeping services, pricing, and availability.
Assist clients with booking appointments and managing their accounts.
Resolve customer issues and concerns promptly and effectively.
Maintain accurate records of customer interactions and feedback.
Collaborate with the housekeeping team to ensure customer satisfaction.
Qualifications:
Excellent written communication skills in English.
Previous experience in customer service or online chat support is an asset.
Strong problem-solving skills and the ability to think on your feet.
Proficient in using chat software and other digital communication tools.
Ability to work independently and manage time effectively.
What We Offer:
Competitive salary.
Flexible work hours.
Opportunity to work from home.
A supportive and friendly team environment.
Opportunities for professional development and growth.
Job Types: Full-time, Part-time
Pay: $23.13-$25.1+ per hour
Additional pay:
Bonus pay
Commission pay
Overtime pay
Benefits:
Dental care
Extended health care
Paid time off
Flexible language requirement:
French not required
Schedule:
Day shift
Monday to Friday
Work Location: On the road
Job Description: As an Online Chat Assistant, you will be the first point of contact for our clients seeking information about our services. Your primary responsibility will be to engage with customers through our online chat platform, providing them with timely and accurate information, answering inquiries, and assisting with bookings.
Key Responsibilities:
Respond to customer inquiries via online chat in a friendly and professional manner.
Provide information about our housekeeping services, pricing, and availability.
Assist clients with booking appointments and managing their accounts.
Resolve customer issues and concerns promptly and effectively.
Maintain accurate records of customer interactions and feedback.
Collaborate with the housekeeping team to ensure customer satisfaction.
Qualifications:
Excellent written communication skills in English.
Previous experience in customer service or online chat support is an asset.
Strong problem-solving skills and the ability to think on your feet.
Proficient in using chat software and other digital communication tools.
Ability to work independently and manage time effectively.
What We Offer:
Competitive salary.
Flexible work hours.
Opportunity to work from home.
A supportive and friendly team environment.
Opportunities for professional development and growth.
Job Types: Full-time, Part-time
Pay: $23.13-$25.1+ per hour
Additional pay:
Bonus pay
Commission pay
Overtime pay
Benefits:
Dental care
Extended health care
Paid time off
Flexible language requirement:
French not required
Schedule:
Day shift
Monday to Friday
Work Location: On the road
