Verified Job
Accounting - Finance
Onboarding Executive
Accounting - Finance
#338640
Remote / WFH
Job Description
Role/Job Title : HR Onboarding
Business: Service
Function/ Department: 'Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities:
'1. Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
Secondary Responsibilities:
'Drive all the initiatives in the Customer contact center.
Key Success Metrics:
'Productivity, Average handling time, First contact resolution
Business: Service
Function/ Department: 'Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities:
'1. Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
Secondary Responsibilities:
'Drive all the initiatives in the Customer contact center.
Key Success Metrics:
'Productivity, Average handling time, First contact resolution
