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Onboarding Executive

Mumbai, Maharashtra
Jobs
#338061
Full Time

Job Description

Job details
No matching job preferences
Job type
Full-time
Full Job Description
Role/Job Title : HR Onboarding

Business: Service

Function/ Department: 'Customer Experience

Place of work: Customer Contact Center (Phone Banking unit)

Roles & Responsibilities:
'1. Productivity

2. Maintaining Service Quality

3. Average Handling Time

4. First Contact Resolution

5. Maintaining TAT for all customer requests

6. Channel Migration to alternate channels

Secondary Responsibilities:
'Drive all the initiatives in the Customer contact center.

Key Success Metrics:
'Productivity, Average handling time, First contact resolution
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