Officer - Customer Service - Global Freight

Job details
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Job type

Full-time
 
Location
Melbourne VIC
 
Full job description
Job Purpose

An exciting opportunity for a Customer Service Officer to join our growing team!

This role will be responsible for owning and managing the customer experience by proactively identifying issues and building relationships to the mutual benefit of the customer and DP World Global Forwarding.

This role will work in conjunction with Business Development, Sales, Commercial and Operational stakeholders to deliver operational excellence to DP World customers to cement our position as a working partner offering freight forwarding solutions.

Key Accountabilities

Responsible to build and foster relationships with customers and the DP World network
Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customers as well as internal stakeholders
Upsell to your customer by identifying new opportunities increasing the footprint of business and solutions with the assigned customer base
Proactively track shipments and notify customers of relevant deviations from the transport plan
Assist the Key Account Manager to effectively transitions new business into operations to ensure that customer requirements and the commitments of DP World are met
Willingness to go the extra mile for customers and with a focus on providing solutions
Provide the highest level of customer service to DP World customers
Develop and maintain strong relationships at an operational level with customers
Be the focus pint for resolution of all customer issues
Timely completion of quotes and rate card updates improving customer visibility
Provide a problem-solving approach and escalate issues as soon as they become apparent
Offering support and guidance to other team members to improve the level of customer service to all Customers
Qualifications, Skills and Experience

The successful candidate will possess the following:

Industry specific qualifications (RACA/IATA/FIATA)- preferred
Cargowise Training- Certificates- preferred
5 years’ experience in Import Freight Operations and Customer Service
Excellent understanding of import freight operations into Australia
Strong relationships with external service providers
Excellent understanding of Logistics Sales and process
Demonstrated ability to work and solution issues independently
Cargowise (Wise-Tech) experience and strong IT/administration skills
Efficiency in day-to-day operations, with a specific focus on task driven milestones and deadlines
Extensive knowledge of the supply chain
A commitment to Customer Service excellence
An active and contributing team player with excellent personal skills
Supporting equality

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people, and has ports and terminals in 17 locations.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Application details

Click "Apply" to apply now.

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