Verified Job
Customer Support / TeleCaller
NonFS_SM_Operating model:GBS/SSC/MS BPO Advisory
Customer Support / TeleCaller
#625661
Remote / WFH
Job Description
Job description
Role Type - GDS Operating model senior: GBS/SSC/MS BPO Advisory, Biz case, Benchmarking,Maturity assessment, Process & data blueprint
You will collaborate on building and delivery of complex solutions on the Manager Services functions across geographies and Services Lines.
Your Key Responsibilities
The role focus will be to perform assessments, benchamrks, blueprints to drive GBS / Managed services for Finance, and also on legal, payroll, Tax, Finance, Procurement, HR
The core KPIs for this role include:
• Self Utilization on focus accounts
• Teaming, bringing a whole of firm approach
The role reports to the Op Model manager - Integrated Business Transformation, working closely with the broader MS sales / pre-sales stakeholders as well as global delivery and enablement teams and the broader EY partnership.
• Play a role on Pursuits requiring graphic design, video editing, proposal writing requirements working with Markets, MS Solutions and Delivery teams.
• Support in the design of high impact powerpoint, video and proposals
• Capture knowledge and build repository, assets, templates to support pursuits
Skills And Attributes For Success
• Skillset required across PPT design, video editing, and high impact presentations
• Understanding and experience of developing and building presentations, videos
• Entrepreneurial mindset
Ideally, you’ll also have
• Highly developed presentation skills
• Experience succeeding in a highly matrixed organisational structure
• Deep knowledge of video editing and presentation software landscape
• Experience in Digital, and building presentations
What We Look For
• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment with consulting skills.
• An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries
What We Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across Eight locations — Argentina, Spain, Hungary, China, India, Philippines, Poland and the UK — and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your Wdy.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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Role Type - GDS Operating model senior: GBS/SSC/MS BPO Advisory, Biz case, Benchmarking,Maturity assessment, Process & data blueprint
You will collaborate on building and delivery of complex solutions on the Manager Services functions across geographies and Services Lines.
Your Key Responsibilities
The role focus will be to perform assessments, benchamrks, blueprints to drive GBS / Managed services for Finance, and also on legal, payroll, Tax, Finance, Procurement, HR
The core KPIs for this role include:
• Self Utilization on focus accounts
• Teaming, bringing a whole of firm approach
The role reports to the Op Model manager - Integrated Business Transformation, working closely with the broader MS sales / pre-sales stakeholders as well as global delivery and enablement teams and the broader EY partnership.
• Play a role on Pursuits requiring graphic design, video editing, proposal writing requirements working with Markets, MS Solutions and Delivery teams.
• Support in the design of high impact powerpoint, video and proposals
• Capture knowledge and build repository, assets, templates to support pursuits
Skills And Attributes For Success
• Skillset required across PPT design, video editing, and high impact presentations
• Understanding and experience of developing and building presentations, videos
• Entrepreneurial mindset
Ideally, you’ll also have
• Highly developed presentation skills
• Experience succeeding in a highly matrixed organisational structure
• Deep knowledge of video editing and presentation software landscape
• Experience in Digital, and building presentations
What We Look For
• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment with consulting skills.
• An opportunity to be a part of market-leading, multi-disciplinary team of 1400 + professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries
What We Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across Eight locations — Argentina, Spain, Hungary, China, India, Philippines, Poland and the UK — and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your Wdy.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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