2+ years previous experience in one or more of the following: PSP, nurse call center, or virtual health coaching environment, specialty pharmacy services, and/or care coordination roles
Associate or bachelor’s degree in nursing, social work, public health, health education, or similar credentials
Experience handling high-volume inbound calls and scheduled outbound patient check-ins
Demonstrated experience with and/or ability to provide program overview and enrollment support; FAQ-based responses, including medication storage and handling (nonclinical), shipment coordination questions, navigation for insurance and affordability questions; and referral to financial assistance resources, approved educational materials, and vetted community or advocacy organizations