Verified Job
Customer Support / TeleCaller
Night Auditor Front Desk Agent
Customer Support / TeleCaller
#680358
Remote / WFH
Job Description
On-Site
locations
Westin Atlanta Perimeter - Atlanta, GA
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
JR113157
About Us
Discover our transformed hotel in Atlanta, GA. From the vibrant decor to the personalized service, you're sure to love your stay at The Westin Atlanta Perimeter North. Just moments from our Perimeter Center, Atlanta, hotel, you'll find destinations like Sandy Springs Performing Arts Center and Concourse at Landmark Center. Following your time in the city, retire to the holistic warmth of our hotel rooms and suites, with pillowtop mattresses, flat-panel TVs and inspiring views. If your day has been particularly stressful, reserve an appointment for a relaxing spa treatment from one of our expert technicians in the serenity of your accommodation. During downtime, take a refreshing lap in our outdoor pool or get in a workout at our 24-hour fitness center. Our 17 versatile event venues are also perfect for corporate events and social gatherings of all shapes and sizes. Whether traveling to town for business or leisure, The Westin Atlanta Perimeter North offers everything you need for a successful Southern stay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Work night audit and front desk shifts.
Essential Duties and Responsibilities
The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel:
•Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
•Run audit reports/journals from the front office system, Point of Service and the computer.
•Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
•Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
•Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job-related duties as assigned.
Qualifications and Skills
Education and Experience
•Hotel experience preferred.
Previous Marriott experience preferred
Previous Lightspeed experience preferred
Knowledge, Skills and Abilities
•Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
•Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
•Ability to access and accurately input information using a moderately complex computer system.
•Effective verbal and written communication skills.
•Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the current job openings that our company has to offer and to apply for any positions that are of interest to you.
Get in Touch
Don't see any current openings that align with your interests? Join our talent community to stay in touch with HEI and receive job alerts for opportunities that may be a match for you.
Get Started
HEI Hotels International
About Us
Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today.
Read More
orange circle "DailyPay avaliable" Apply Today
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
Follow Us
Privacy Policy
© 2026 Workday, Inc. All rights reserved.
locations
Westin Atlanta Perimeter - Atlanta, GA
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
JR113157
About Us
Discover our transformed hotel in Atlanta, GA. From the vibrant decor to the personalized service, you're sure to love your stay at The Westin Atlanta Perimeter North. Just moments from our Perimeter Center, Atlanta, hotel, you'll find destinations like Sandy Springs Performing Arts Center and Concourse at Landmark Center. Following your time in the city, retire to the holistic warmth of our hotel rooms and suites, with pillowtop mattresses, flat-panel TVs and inspiring views. If your day has been particularly stressful, reserve an appointment for a relaxing spa treatment from one of our expert technicians in the serenity of your accommodation. During downtime, take a refreshing lap in our outdoor pool or get in a workout at our 24-hour fitness center. Our 17 versatile event venues are also perfect for corporate events and social gatherings of all shapes and sizes. Whether traveling to town for business or leisure, The Westin Atlanta Perimeter North offers everything you need for a successful Southern stay.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. Work night audit and front desk shifts.
Essential Duties and Responsibilities
The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel:
•Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
•Run audit reports/journals from the front office system, Point of Service and the computer.
•Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
•Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
•Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
•Comply with attendance rules and be available to work on a regular basis.
•Perform any other job-related duties as assigned.
Qualifications and Skills
Education and Experience
•Hotel experience preferred.
Previous Marriott experience preferred
Previous Lightspeed experience preferred
Knowledge, Skills and Abilities
•Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
•Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
•Ability to access and accurately input information using a moderately complex computer system.
•Effective verbal and written communication skills.
•Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Welcome to HEI Hotels and Resorts' Career Page. We invite you to explore the current job openings that our company has to offer and to apply for any positions that are of interest to you.
Get in Touch
Don't see any current openings that align with your interests? Join our talent community to stay in touch with HEI and receive job alerts for opportunities that may be a match for you.
Get Started
HEI Hotels International
About Us
Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. Find the career that aligns with your goals by beginning your online search today.
Read More
orange circle "DailyPay avaliable" Apply Today
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
Follow Us
Privacy Policy
© 2026 Workday, Inc. All rights reserved.
