Night Auditor Agent

Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.

Room Assignments, Changes, and Issues

Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Guest Service

Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned

Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
Skills, Educational Background and Experience

High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule.
Shift from 11 pm - 7 am.

Job Types: Full-time, Part-time, Permanent

Pay: From $17.60 per hour

Benefits:

Dental care
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Every Weekend
Holidays
Monday to Friday
Night shift
Weekends as needed
Ability to commute/relocate:

Trenton, ON K8V 5P8: reliably commute or plan to relocate before starting work (required)
Experience:

Night Auditor: 1 year (preferred)
Customer Service: 1 year (preferred)
Work Location: In person Read more