Verified Job
Hardware / Network Engineer
Network Support Engineer
Hardware / Network Engineer
#54562
Remote / WFH
Wireless Logic mdex GmbH Richmond, VA•Hybrid work Full-time Wireless Logic mdex GmbH
Job Description
Provide technical expertise including installations, troubleshooting, deployment and configuring routers and other wireless network equipment
Develop and maintain comprehensive documentation associated with the implemented network
Managing technical testing and virtual global support via different messaging apps based on clients’ location
First line of support for our global enterprise customers through voice calls, emails and tickets
Taking ownership and managing incident resolution for any network support matters according to our SLA from beginning to end
Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via email
Providing on-demand technical support via remote and joining troubleshooting conference calls when required
Collaborating with other network support engineers, most likely from different time zones, to solve network malfunctions
If you
have a good understanding of IP networking fundamentals and routing protocols
have problem-solving skills on basic network issues
have Cisco/Juniper certifications (a great advantage but not a must)
have knowledge of Peplink, HP Aruba switching
have knowledge on WiFi products like Extreme or other related brands will be advantageous
can communicate clearly and professionally in English, verbally, and in writing. Spanish is very advantageous
are proactive, adaptable, and a team player, and has no problems assisting customers over the phone
are able to work on the following schedule 1) 7:00 AM to 3:00 PM or 2) 9:00 AM to 5:00 PM
40 hours a week, 5 days a week which can include Saturdays and Sundays
have the willingness to learn and takes ownership of customer’s issue from start to finish
are a critical thinker
... we'd love to hear from you.
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!
You'll be:
Part of a professional international team of networking solution experts
Given the opportunity to make a difference, in helping with the development of the role and the business
Offered many career development opportunities as the company grows and evolves
In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
Surrounded by highly supportive peers in a healthy working environment
Develop and maintain comprehensive documentation associated with the implemented network
Managing technical testing and virtual global support via different messaging apps based on clients’ location
First line of support for our global enterprise customers through voice calls, emails and tickets
Taking ownership and managing incident resolution for any network support matters according to our SLA from beginning to end
Troubleshooting network connectivity issues and the ability to explain resolution to our enterprise customers via email
Providing on-demand technical support via remote and joining troubleshooting conference calls when required
Collaborating with other network support engineers, most likely from different time zones, to solve network malfunctions
If you
have a good understanding of IP networking fundamentals and routing protocols
have problem-solving skills on basic network issues
have Cisco/Juniper certifications (a great advantage but not a must)
have knowledge of Peplink, HP Aruba switching
have knowledge on WiFi products like Extreme or other related brands will be advantageous
can communicate clearly and professionally in English, verbally, and in writing. Spanish is very advantageous
are proactive, adaptable, and a team player, and has no problems assisting customers over the phone
are able to work on the following schedule 1) 7:00 AM to 3:00 PM or 2) 9:00 AM to 5:00 PM
40 hours a week, 5 days a week which can include Saturdays and Sundays
have the willingness to learn and takes ownership of customer’s issue from start to finish
are a critical thinker
... we'd love to hear from you.
Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment. Come grow with us!
You'll be:
Part of a professional international team of networking solution experts
Given the opportunity to make a difference, in helping with the development of the role and the business
Offered many career development opportunities as the company grows and evolves
In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
Surrounded by highly supportive peers in a healthy working environment
