Network Operations Center Analyst- job post Long View Systems

Full job description
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies?
We are looking for a driven and self-motivated Network Operations Centre (NOC) Analyst for our Calgary team to ensure the operational uptime of the tools used to monitor and manage Long View’s clients’ environments! You will act as first point of contact for technical escalation to team members within Integrated Global Services, branches, clients and vendors.
A Day in the Life:
Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like Secret Server and SolarWinds
Actively work in monitoring, event and incident management tools like Solarwind – Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now
Manage server backups and maintenance plans across the client environment
Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar